Cloud Communications Buyers' Guide, North America, 2018

Enabling Digital Transformation with the Right UCaaS Solution

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Digital technologies are profoundly transforming the way businesses operate and create customer value. Mobility, cloud, Internet of Things (IoT), unified communications (UC) and collaboration, artificial intelligence (AI), advanced connectivity and other technologies are enabling operational efficiencies, greater employee productivity and competitive differentiation in all industries and business segments. Frost & Sullivan customer surveys show there also exists a strong correlation between digital technology adoption and high revenue growth rates. However, the proliferation of advanced technologies is raising business communications and IT infrastructure costs and complexity, which creates challenges for IT/te

Table of Contents

1. Digital Transformation Drives the Move to Cloud
Introduction
Compelling UCaaS Benefits
Cost Optimization and Risk Mitigation
Operational Efficiency and Agility
Enhanced Customer Value
Service Provider Selection Criteria
Features and Speed of Innovation
Service Quality and Reliability
Security and Industry Compliance
End-User Experience
IT/Telecom Staff Experience
Communications Integration with 3rd-Party Software
Analytics and Reporting
Total Cost of Ownership (TCO)
Partner Ecosystem
Provider Business Performance
Conclusion
2. Provider Profiles
8x8
AT&T
Bell Canada Enterprise
CenturyLink
Comcast
Evolve IP
Fuze
Intermedia
Jive Communications
Mitel
Momentum Telecom
NetFortris
Nextiva
NWN Corporation
RingCentral
Star2Star
TDS Telecom
TPx Communications
Verizon
Vonage
WEST
Windstream
3. Legal Disclaimer
4. The Frost & Sullivan Story




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Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.