Cloud IP Telephony and UC&C Services Market in Latin America, Forecast to 2023

Cloud IP Telephony and UC&C Services Market in Latin America, Forecast to 2023

Vendors Still Need to Prove the Value of Their Solutions to Move up the Chain to Larger Organizations

RELEASE DATE
17-May-2017
REGION
Latin America
Research Code: K19C-01-00-00-00
SKU: IT03317-LA-MR_20010

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Description

The cloud IP telephony and unified communications & collaboration (UC&C) services market exhibited a strong performance in Latin America in 2016, despite the highly challenging economic scenario in the region. Competition increased in most countries in Latin America due to the entry of new service providers and because existing participants widened their service portfolios.

Solid growth is expected in future, and will be driven by the launch of new services in several countries, hybrid deployments that fuel the adoption of cloud services in large enterprises, and the growing demand for integration with third-party applications and security enhancements.

Service providers in Latin America are looking to evolve user consumption from basic telephony to advanced UC&C functionalities, such as Web and video conferencing, persistent chat rooms, mobility and the use of multiple devices, and integration with external applications and devices. The market is also challenged by still-functioning legacy systems that restrain further deployments of cloud solutions.

Major growth opportunities in this market include, but are not limited to:

Proving the Value of UC&C
Most Latin American organizations still have to fully acknowledge the full power of UC&C solutions in terms of employee productivity, faster decision-making processes, and overall greater business agility.

Collaboration Capabilities
Latin American service providers must enhance their solutions bundles with more collaboration features (Web and video conferencing, multiple devices, analytics, and integration with third-party apps) to combat declining ARPU and gain a competitive edge.

Hybrid Implementations
Many Latin American organizations understand the benefits of cloud solutions but are also concerned about potential challenges related to security, control, and reliability. Hybrid solutions provide businesses with the flexibility and the convenience of the cloud model, along with the reliability of a premise-based edge device.

Analytics
Analytics tools help business customers to more accurately assess the value of switching to cloud solutions and to more effectively manage their communications and business processes.

Integration with Third-party Applications
Mid- and large-sized Latin American enterprises are increasingly demanding the integration of cloud IP telephony and UC&C services with third-party apps, such as Microsoft Office 365, Google G-Suite, Salesforece and Slack, among others.

This study provides a detailed assessment of the cloud IP telephony and UC&C services market in Latin America and offers segmentation for several variables such as geography, customer size, type of license, industry vertical, technology platform, type of access, and market share. The base year is 2016 and revenue and users are forecast until 2023.

Table of Contents

Definitions

Architecture Type

Hosted IP Telephony (IP Centrex and Hosted IP PBX)

Hosted IP Telephony (IP Centrex and Hosted IP PBX) in relation to SaaS/CaaS and Cloud Communications

Geographic Scope

Customer Size

Industry Vertical

License Type

Access Type

Technology Platform

Forecast Assumptions

Partial List of Companies Interviewed

Market Drivers

Market Restraints

Context and Opportunity

Call to action

List of Figures
  • 1. Cloud IP Telephony and UC&C Services Market: Drivers and Restraints, Latin America, 2017–2023
  • 2. Cloud IP Telephony and UC&C Services Market: Users Forecast, Latin America, 2015-2023
  • 3. Cloud IP Telephony and UC&C Services Market: Revenue Forecast, Latin America, 2015–2023
  • 4. Cloud IP Telephony and UC&C Services Market: Monthly Average Revenue Per User (ARPU) Forecast, Latin America, 2015–2023
  • 5. Cloud IP Telephony and UC&C Services Market: Addressable Market Forecast, Latin America, 2015–2023
  • 6. Cloud IP Telephony and UC&C Services Market: Penetration Forecast–Existing Users over Addressable Market, Latin America, 2015–2023
  • 7. Cloud IP Telephony and UC&C Services Market: Percent of Users by Geography, Latin America, 2016
  • 8. Cloud IP Telephony and UC&C Services Market: Percent of Users by Customer Size, Latin America, 2015 and 2016
  • 9. Cloud IP Telephony and UC&C Services Market: Percent of Users by Industry Vertical, Latin America, 2016
  • 10. Cloud IP Telephony and UC&C Services Market: Percent of Users by Type of License, Latin America, 2015 and 2016
  • 11. Cloud IP Telephony and UC&C Services Market: Percent of Users by Type of Access, Latin America, 2015 and 2016
  • 12. Cloud IP Telephony and UC&C Services Market: Percent of Users by Technology Platform, Latin America, 2016
  • 13. Cloud IP Telephony and UC&C Services Market: Percent of Users by Service Provider, Latin America, 2016
List of Charts
  • 1. Cloud IP Telephony and UC&C Services Market: Users Forecast, Latin America, 2015–2023
  • 2. Cloud IP Telephony and UC&C Services Market: Revenue and Monthly ARPU Forecast, Latin America, 2015–2023
  • 3. Cloud IP Telephony and UC&C Services Market: Addressable Market and Penetration Forecast, Latin America, 2015–2023
  • 4. Cloud IP Telephony and UC&C Services Market: Percent of Users by Geography, Latin America, 2016
  • 5. Cloud IP Telephony and UC&C Services Market: Percent of Users by Customer Size, Latin America, 2016
  • 6. Cloud IP Telephony and UC&C Services Market: Percent of Users by Industry Vertical, Latin America, 2016
  • 7. Cloud IP Telephony and UC&C Services Market: Percent of Users by Type of License, Latin America, 2016
  • 8. Cloud IP Telephony and UC&C Services Market: Percent of Users by Type of Access, Latin America, 2016
  • 9. Cloud IP Telephony and UC&C Services Market: Percent of Users by Technology Platform, Latin America, 2016
  • 10. Cloud IP Telephony and UC&C Services Market: Percent of Users by Service Provider, Latin America, 2016
Related Research
The cloud IP telephony and unified communications & collaboration (UC&C) services market exhibited a strong performance in Latin America in 2016, despite the highly challenging economic scenario in the region. Competition increased in most countries in Latin America due to the entry of new service providers and because existing participants widened their service portfolios. Solid growth is expected in future, and will be driven by the launch of new services in several countries, hybrid deployments that fuel the adoption of cloud services in large enterprises, and the growing demand for integration with third-party applications and security enhancements. Service providers in Latin America are looking to evolve user consumption from basic telephony to advanced UC&C functionalities, such as Web and video conferencing, persistent chat rooms, mobility and the use of multiple devices, and integration with external applications and devices. The market is also challenged by still-functioning legacy systems that restrain further deployments of cloud solutions. Major growth opportunities in this market include, but are not limited to: Proving the Value of UC&C Most Latin American organizations still have to fully acknowledge the full power of UC&C solutions in terms of employee productivity, faster decision-making processes, and overall greater business agility. Collaboration Capabilities Latin American service providers must enhance their solutions bundles with more collaboration features (Web and video conferencing, multiple devices, analytics, and integration with third-party apps) to combat declining ARPU and gain a competitive edge. Hybrid Implementations Many Latin American organizations understand the benefits of cloud solutions but are also concerned about potential challenges related to security, control, and reliability. Hybrid solutions provide businesses with the flexibility and the convenience of the cloud model, along with the reliability of a premise-base
More Information
No Index No
Podcast No
Table of Contents | Executive Summary~ | Market Definitions~ || Definitions~ || Architecture Type~ || Hosted IP Telephony (IP Centrex and Hosted IP PBX)~ || Hosted IP Telephony (IP Centrex and Hosted IP PBX) in relation to SaaS/CaaS and Cloud Communications~ || Geographic Scope~ || Customer Size~ || Industry Vertical~ || License Type~ || Access Type~ || Technology Platform~ || Forecast Assumptions~ || Partial List of Companies Interviewed ~ | Drivers & Restraints~ || Market Drivers~ || Market Restraints~ | Growth opportunities~ || Context and Opportunity~ || Call to action~ | User Forecast~ | ARPU & Revenue Forecast~ | Addressable Market~ | Users by Geography~ | Users by Customer Size~ | Users by Industry Vertical~ | Users by Type of License~ | Users by Type of Access~ | Users by Technology Platform~ | Market Share~ | Legal Disclaimer~
List of Charts and Figures 1. Cloud IP Telephony and UC&C Services Market: Drivers and Restraints, Latin America, 2017–2023~ 2. Cloud IP Telephony and UC&C Services Market: Users Forecast, Latin America, 2015-2023~ 3. Cloud IP Telephony and UC&C Services Market: Revenue Forecast, Latin America, 2015–2023~ 4. Cloud IP Telephony and UC&C Services Market: Monthly Average Revenue Per User (ARPU) Forecast, Latin America, 2015–2023~ 5. Cloud IP Telephony and UC&C Services Market: Addressable Market Forecast, Latin America, 2015–2023~ 6. Cloud IP Telephony and UC&C Services Market: Penetration Forecast–Existing Users over Addressable Market, Latin America, 2015–2023~ 7. Cloud IP Telephony and UC&C Services Market: Percent of Users by Geography, Latin America, 2016~ 8. Cloud IP Telephony and UC&C Services Market: Percent of Users by Customer Size, Latin America, 2015 and 2016~ 9. Cloud IP Telephony and UC&C Services Market: Percent of Users by Industry Vertical, Latin America, 2016~ 10. Cloud IP Telephony and UC&C Services Market: Percent of Users by Type of License, Latin America, 2015 and 2016~ 11. Cloud IP Telephony and UC&C Services Market: Percent of Users by Type of Access, Latin America, 2015 and 2016~ 12. Cloud IP Telephony and UC&C Services Market: Percent of Users by Technology Platform, Latin America, 2016~ 13. Cloud IP Telephony and UC&C Services Market: Percent of Users by Service Provider, Latin America, 2016~| 1. Cloud IP Telephony and UC&C Services Market: Users Forecast, Latin America, 2015–2023~ 2. Cloud IP Telephony and UC&C Services Market: Revenue and Monthly ARPU Forecast, Latin America, 2015–2023~ 3. Cloud IP Telephony and UC&C Services Market: Addressable Market and Penetration Forecast, Latin America, 2015–2023~ 4. Cloud IP Telephony and UC&C Services Market: Percent of Users by Geography, Latin America, 2016~ 5. Cloud IP Telephony and UC&C Services Market: Percent of Users by Customer Size, Latin America, 2016~ 6. Cloud IP Telephony and UC&C Services Market: Percent of Users by Industry Vertical, Latin America, 2016~ 7. Cloud IP Telephony and UC&C Services Market: Percent of Users by Type of License, Latin America, 2016~ 8. Cloud IP Telephony and UC&C Services Market: Percent of Users by Type of Access, Latin America, 2016~ 9. Cloud IP Telephony and UC&C Services Market: Percent of Users by Technology Platform, Latin America, 2016~ 10. Cloud IP Telephony and UC&C Services Market: Percent of Users by Service Provider, Latin America, 2016~
Author Sebastian Menutti
Industries Information Technology
WIP Number K19C-01-00-00-00
Keyword 1 Cloud IP Telephony services
Keyword 2 UC&C Services in Latin America
Keyword 3 unified communications & collaboration services
Is Prebook No