Cloud IP Telephony and UC&C Services Market in Latin America, Forecast to 2023

Vendors Still Need to Prove the Value of Their Solutions to Move up the Chain to Larger Organizations

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The cloud IP telephony and unified communications & collaboration (UC&C) services market exhibited a strong performance in Latin America in 2016, despite the highly challenging economic scenario in the region. Competition increased in most countries in Latin America due to the entry of new service providers and because existing participants widened their service portfolios.

Solid growth is expected in future, and will be driven by the launch of new services in several countries, hybrid deployments that fuel the adoption of cloud services in large enterprises, and the growing demand for integration with third-party applications and security enhancements.

Service providers in Latin America are looking to evolve user consumption from basic telephony to advanced UC&C functionalities, such as Web and video conferencing, persistent chat rooms, mobility and the use of multiple devices, and integration with external applications and devices. The market is also challenged by still-functioning legacy systems that restrain further deployments of cloud solutions.

Major growth opportunities in this market include, but are not limited to:

Proving the Value of UC&C
Most Latin American organizations still have to fully acknowledge the full power of UC&C solutions in terms of employee productivity, faster decision-making processes, and overall greater business agility.

Collaboration Capabilities
Latin American service providers must enhance their solutions bundles with more collaboration features (Web and video conferencing, multiple devices, analytics, and integration with third-party apps) to combat declining ARPU and gain a competitive edge.

Hybrid Implementations
Many Latin American organizations understand the benefits of cloud solutions but are also concerned about potential challenges related to security, control, and reliability. Hybrid solutions provide businesses with the flexibility and the convenience of the cloud model, along with the reliability of a premise-based edge device.

Analytics
Analytics tools help business customers to more accurately assess the value of switching to cloud solutions and to more effectively manage their communications and business processes.

Integration with Third-party Applications
Mid- and large-sized Latin American enterprises are increasingly demanding the integration of cloud IP telephony and UC&C services with third-party apps, such as Microsoft Office 365, Google G-Suite, Salesforece and Slack, among others.

This study provides a detailed assessment of the cloud IP telephony and UC&C services market in Latin America and offers segmentation for several variables such as geography, customer size, type of license, industry vertical, technology platform, type of access, and market share. The base year is 2016 and revenue and users are forecast until 2023.

Table of Contents

1. Executive Summary
2. Market Definitions
Definitions
Architecture Type
Hosted IP Telephony (IP Centrex and Hosted IP PBX)
Hosted IP Telephony (IP Centrex and Hosted IP PBX) in relation to SaaS/CaaS and Cloud Communications
Geographic Scope
Customer Size
Industry Vertical
License Type
Access Type
Technology Platform
Forecast Assumptions
Partial List of Companies Interviewed
3. Drivers & Restraints
Market Drivers
Market Restraints
4. Growth opportunities
Context and Opportunity
Call to action
5. User Forecast
6. ARPU & Revenue Forecast
7. Addressable Market
8. Users by Geography
9. Users by Customer Size
10. Users by Industry Vertical
11. Users by Type of License
12. Users by Type of Access
13. Users by Technology Platform
14. Market Share
15. Legal Disclaimer


List of Figures & Charts

1. Cloud IP Telephony and UC&C Services Market: Drivers and Restraints, Latin America, 2017–2023
2. Cloud IP Telephony and UC&C Services Market: Users Forecast, Latin America, 2015-2023
3. Cloud IP Telephony and UC&C Services Market: Revenue Forecast, Latin America, 2015–2023
4. Cloud IP Telephony and UC&C Services Market: Monthly Average Revenue Per User (ARPU) Forecast, Latin America, 2015–2023
5. Cloud IP Telephony and UC&C Services Market: Addressable Market Forecast, Latin America, 2015–2023
6. Cloud IP Telephony and UC&C Services Market: Penetration Forecast–Existing Users over Addressable Market, Latin America, 2015–2023
7. Cloud IP Telephony and UC&C Services Market: Percent of Users by Geography, Latin America, 2016
8. Cloud IP Telephony and UC&C Services Market: Percent of Users by Customer Size, Latin America, 2015 and 2016
9. Cloud IP Telephony and UC&C Services Market: Percent of Users by Industry Vertical, Latin America, 2016
10. Cloud IP Telephony and UC&C Services Market: Percent of Users by Type of License, Latin America, 2015 and 2016
11. Cloud IP Telephony and UC&C Services Market: Percent of Users by Type of Access, Latin America, 2015 and 2016
12. Cloud IP Telephony and UC&C Services Market: Percent of Users by Technology Platform, Latin America, 2016
13. Cloud IP Telephony and UC&C Services Market: Percent of Users by Service Provider, Latin America, 2016


1. Cloud IP Telephony and UC&C Services Market: Users Forecast, Latin America, 2015–2023
2. Cloud IP Telephony and UC&C Services Market: Revenue and Monthly ARPU Forecast, Latin America, 2015–2023
3. Cloud IP Telephony and UC&C Services Market: Addressable Market and Penetration Forecast, Latin America, 2015–2023
4. Cloud IP Telephony and UC&C Services Market: Percent of Users by Geography, Latin America, 2016
5. Cloud IP Telephony and UC&C Services Market: Percent of Users by Customer Size, Latin America, 2016
6. Cloud IP Telephony and UC&C Services Market: Percent of Users by Industry Vertical, Latin America, 2016
7. Cloud IP Telephony and UC&C Services Market: Percent of Users by Type of License, Latin America, 2016
8. Cloud IP Telephony and UC&C Services Market: Percent of Users by Type of Access, Latin America, 2016
9. Cloud IP Telephony and UC&C Services Market: Percent of Users by Technology Platform, Latin America, 2016
10. Cloud IP Telephony and UC&C Services Market: Percent of Users by Service Provider, Latin America, 2016



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