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CSPs to Drive the Hosted Contact Centre Market
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The current move in South Africa towards cloud computing represents an opportunity that Communication Service Providers (CSPs) can take advantage of in order to grow and protect their revenue streams. While CSPs have, until presently, mostly concentrated on transmission services as cloud carriers, it is imperative that they change their role to cloud providers if they are to remain profitable and increase their revenues. Hosted contact centre is one of the areas that have been identified by CSPs as a growth opportunity, and the majority of CSPs currently have offerings in this market. In this research service, the full extent of the hosted opportunity available to CSPs is explored in detail.
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