Cloud Networking: A Growing Opportunity for CSPs in South Africa

Cloud Networking: A Growing Opportunity for CSPs in South Africa

CSPs to Drive the Hosted Contact Centre Market

RELEASE DATE
21-Mar-2013
REGION
Africa
Research Code: M8CD-01-00-00-00
SKU: IT00628-AF-MR_01763
$9,400.00
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SKU
IT00628-AF-MR_01763
$9,400.00
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Description

The current move in South Africa towards cloud computing represents an opportunity that Communication Service Providers (CSPs) can take advantage of in order to grow and protect their revenue streams. While CSPs have, until presently, mostly concentrated on transmission services as cloud carriers, it is imperative that they change their role to cloud providers if they are to remain profitable and increase their revenues. Hosted contact centre is one of the areas that have been identified by CSPs as a growth opportunity, and the majority of CSPs currently have offerings in this market. In this research service, the full extent of the hosted opportunity available to CSPs is explored in detail.

Table of Contents

Executive Summary

Executive Summary (continued)

Executive Summary—Market Engineering Measurements

Executive Summary—Market Engineering Measurements (continued)

Executive Summary—CEO’s Perspective

Market Overview—Definitions

Market Overview—Definitions (continued)

Market Overview—Research Aim and Objectives

Market Overview—Research Scope

Market Overview—Key Questions This Study Will Answer

Market Overview—Distribution Channels

Market Overview—Distribution Channels (continued)

Market Overview—Redefining the Role of CSPs in the Cloud Value Chain

Market Overview—Redefining the Role of CSPs in the Cloud Value Chain (continued)

Market Overview—Redefining the Role of CSPs in the Cloud Value Chain (continued)

Market Overview—Redefining the Role of CSPs in the Cloud Value Chain (continued)

Market Overview—Redefining the Role of CSPs in the Cloud Value Chain (continued)

Market Overview—Redefining the Role of CSPs in the Cloud Value Chain (continued)

Market Overview—Redefining the Role of CSPs in the Cloud Value Chain (continued)

Market Overview—Redefining the Role of CSPs in the Cloud Value Chain (continued)

Market Overview—Redefining the Role of CSPs in the Cloud Value Chain (continued)

Market Overview—Redefining the Role of CSPs in the Cloud Value Chain (continued)

Overview of the Total Contact Centre Environment

Overview of the Total Contact Centre Environment (continued)

Overview of the Total Contact Centre Environment (continued)

Overview of the Total Contact Centre Environment (continued)

Defining the Hosted Contact Centre Model

Defining the Hosted Contact Centre Model (continued)

Defining the Hosted Contact Centre Model (continued)

Defining the Hosted Contact Centre Model (continued)

Drivers and Restraints

Drivers Explained

Drivers Explained (continued)

Drivers Explained (continued)

Drivers Explained (continued)

Drivers Explained (continued)

Drivers Explained (continued)

Restraints Explained

Restraints Explained (continued)

Restraints Explained (continued)

Restraints Explained (continued)

Forecast Assumptions

Hosted Contact Centre Market—Agent Seats and Revenue Forecast

Agent Seats and Revenue Forecast Discussion

Agent Seats and Revenue Forecast Discussion (continued)

Hosted Contact Centre Market—Analysing the Growth Opportunity

Hosted Contact Centre Market—Analysing the Growth Opportunity Discussion (continued)

Market Trends

Market Trends (continued)

Competitive Analysis—Market Share

Competitive Analysis—Market Share Analysis Discussion

Competitive Environment

Competitive Factors and Assessments

Competitive Factors and Assessments (continued)

Competitive Factors and Assessments (continued)

Competitor Analysis—Siemens

Competitor Analysis—Siemens (continued)

Competitor Analysis—Avaya

Competitor Analysis—Avaya (continued)

Competitor Analysis—Interactive Intelligence

Competitor Analysis—Interactive Intelligence (continued)

Competitor Analysis—Cisco Systems

Competitor Analysis—Cisco Systems (continued)

Competitor Analysis—Telkom

Competitor Analysis—Telkom (continued)

The Last Word—Predictions

The Last Word—Recommendations for CSPs

The Last Word—Recommendations for CSPs (continued)

The Last Word—Recommendations for CSPs (continued)

Legal Disclaimer

Market Engineering Methodology

Market Engineering Measurements

Market Engineering Measurements (continued)

Partial List of Companies Interviewed

Learn More—Next Steps

Related Research
The current move in South Africa towards cloud computing represents an opportunity that Communication Service Providers (CSPs) can take advantage of in order to grow and protect their revenue streams. While CSPs have, until presently, mostly concentrated on transmission services as cloud carriers, it is imperative that they change their role to cloud providers if they are to remain profitable and increase their revenues. Hosted contact centre is one of the areas that have been identified by CSPs as a growth opportunity, and the majority of CSPs currently have offerings in this market. In this research service, the full extent of the hosted opportunity available to CSPs is explored in detail.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number M8CD-01-00-00-00
Is Prebook No