Cloud Service Level Agreements: Customer Concerns and Provider Promises


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In this SPIE, we revisit SLAs, examining new cloud user data illustrating what customers are seeking in cloud SLAs; the qualities that make an industry-leading SLA; and how some leading providers have updated their SLA terms over the last year to reflect their commitment to both their service, and to their customers. We review the SLA terms of some top cloud providers, and offer recommendations for all vendors seeking to strengthen their SLAs in line with customer desires.

Table of Contents

Cloud Service Level Agreements: Customer Concerns and Provider PromisesSPIE 2014 #13 - April 4/2014IntroductionNuts & Bolts: Inside the Cloud SLACustomers Weigh In: Important Componenets in Cloud SLAsNew Considerations: Advancing Cloud SLAs to Best Meet Customer NeedsInside the Details: Provider SLA SpecificsStratecast - The Last WordAbout StratecastAbout Frost & Sullivan

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