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Cloud Service Level Agreements: Customer Concerns and Provider Promises
Cloud Service Level Agreements: Customer Concerns and Provider Promises
RELEASE DATE
04-Apr-2014
04-Apr-2014
REGION
North America
North America
Research Code: D564-00-8A-00-00
SKU: IT00519-NA-SF_01642
$2,450.00
In stock
SKU
IT00519-NA-SF_01642
Description
In this SPIE, we revisit SLAs, examining new cloud user data illustrating what customers are seeking in cloud SLAs; the qualities that make an industry-leading SLA; and how some leading providers have updated their SLA terms over the last year to reflect their commitment to both their service, and to their customers. We review the SLA terms of some top cloud providers, and offer recommendations for all vendors seeking to strengthen their SLAs in line with customer desires.
Table of Contents
Introduction
Nuts & Bolts: Inside the Cloud SLA
Customers Weigh In: Important Componenets in Cloud SLAs
New Considerations: Advancing Cloud SLAs to Best Meet Customer Needs
Inside the Details: Provider SLA Specifics
Stratecast - The Last Word
About Stratecast
About Frost & Sullivan
Popular Topics
In this SPIE, we revisit SLAs, examining new cloud user data illustrating what customers are seeking in cloud SLAs; the qualities that make an industry-leading SLA; and how some leading providers have updated their SLA terms over the last year to reflect their commitment to both their service, and to their customers. We review the SLA terms of some top cloud providers, and offer recommendations for all vendors seeking to strengthen their SLAs in line with customer desires.
| No Index | Yes |
|---|---|
| Podcast | No |
| Author | Karyn Price |
| Industries | Information Technology |
| WIP Number | D564-00-8A-00-00 |
| Is Prebook | No |