Cloud Service Level Agreements: Customer Concerns and Provider Promises

Cloud Service Level Agreements: Customer Concerns and Provider Promises

 

RELEASE DATE
04-Apr-2014
REGION
North America
Research Code: D564-00-8A-00-00
SKU: IT00519-NA-SF_01642
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$2,450.00
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Description

In this SPIE, we revisit SLAs, examining new cloud user data illustrating what customers are seeking in cloud SLAs; the qualities that make an industry-leading SLA; and how some leading providers have updated their SLA terms over the last year to reflect their commitment to both their service, and to their customers. We review the SLA terms of some top cloud providers, and offer recommendations for all vendors seeking to strengthen their SLAs in line with customer desires.

Table of Contents

Introduction

Nuts & Bolts: Inside the Cloud SLA

Customers Weigh In: Important Componenets in Cloud SLAs

New Considerations: Advancing Cloud SLAs to Best Meet Customer Needs

Inside the Details: Provider SLA Specifics

Stratecast - The Last Word

About Stratecast

About Frost & Sullivan

Related Research
In this SPIE, we revisit SLAs, examining new cloud user data illustrating what customers are seeking in cloud SLAs; the qualities that make an industry-leading SLA; and how some leading providers have updated their SLA terms over the last year to reflect their commitment to both their service, and to their customers. We review the SLA terms of some top cloud providers, and offer recommendations for all vendors seeking to strengthen their SLAs in line with customer desires.
More Information
No Index Yes
Podcast No
Author Karyn Price
Industries Information Technology
WIP Number D564-00-8A-00-00
Is Prebook No