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Cloud Service Level Agreements: What do Customers Really Care About?

 

  • Research Code : D564-00-53-00-00
  • SKU : IT00464-NA-SF_01587
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  • Release Date : 01-Feb-2013
  • Region : North America
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Availability: In stock

In this SPIE, we define SLAs and examine their role in public cloud services, from the perspective of enterprise customers and the providers themselves. We describe SLA strategies of several leading cloud providers, and we offer recommendations for cloud providers.

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