Cloud Service Level Agreements: What do Customers Really Care About?


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In this SPIE, we define SLAs and examine their role in public cloud services, from the perspective of enterprise customers and the providers themselves. We describe SLA strategies of several leading cloud providers, and we offer recommendations for cloud providers.

Table of Contents

Cloud Service Level Agreements: What do Customers Really Care About?SPIE 2013 #04 - February 1/2013IntroductionLooking Inside an SLAWhat Makes a Best in Breed SLA?Five Different SLA ApproachesStratecast - The Last WordAbout Stratecast

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