Cloud Telephony Services in India

Cloud Telephony Services in India

Customer Engagement and Experience with Cloud Telephony

RELEASE DATE
03-Dec-2014
REGION
South Asia, Middle East & North Africa
Research Code: 9ABD-00-08-00-00
SKU: TE00214-SA-MR_01324

$1,500.00

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SKU
TE00214-SA-MR_01324

$1,500.00

$1,125.00 save 25 %

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Description

The cloud telephony services market in India has grown immensely over the last few years. However, the market is still at a nascent stage, with most participants providing the lower range of offerings such as outbound dialers or bulk SMS broadcasting. More sophisticated market participants offer Application Programming Interfaces (APIs) and analytics as part of their solutions. The base year of the study is 2013, with the forecast period ranging from 2014 to 2020.

Table of Contents

Key Findings

Market Definitions—Cloud Telephony

Research Objectives, Scope, and Methodology

Market Drivers

Market Drivers—Explained

Market Restraints

Market Restraints—Explained

Market Restraints—Explained (continued)

Comparison of On-Premise Telephony and Cloud Telephony

Functions Provided by Cloud Telephony

Cloud Telephony’s Key to Success

Measuring and Influencing Customer Experience with the Adoption of Cloud Telephony

Increasing Customer Interaction and Experience

Potential Areas Indian Enterprises can Leverage Cloud Telephony

Vertical Traction—Highest among High Touch Consumer Enterprises

Use Cases for Cloud Telephony

Snapshot of the Cloud Telephony Services Market

Vendor Profiling—Knowlarity Communications

Vendor Profiling—Ozonetel Systems

Vendor Profiling—Exotel

Profiling the “Others” Segment

The Last Word—Three Big Predictions

List of Abbreviations Used

Legal Disclaimer

The Frost & Sullivan Story

Value Proposition: Future of Your Company & Career

Global Perspective

Industry Convergence

360º Research Perspective

Implementation Excellence

Our Blue Ocean Strategy

Related Research
The cloud telephony services market in India has grown immensely over the last few years. However, the market is still at a nascent stage, with most participants providing the lower range of offerings such as outbound dialers or bulk SMS broadcasting. More sophisticated market participants offer Application Programming Interfaces (APIs) and analytics as part of their solutions. The base year of the study is 2013, with the forecast period ranging from 2014 to 2020.
More Information
No Index Yes
Podcast No
Author Joanna Paul
Industries Telecom
WIP Number 9ABD-00-08-00-00
Is Prebook No