Cloud Telephony Services in India

Customer Engagement and Experience with Cloud Telephony

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Regular Price: USD 1,500.00

Special Price USD 1,350.00


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The cloud telephony services market in India has grown immensely over the last few years. However, the market is still at a nascent stage, with most participants providing the lower range of offerings such as outbound dialers or bulk SMS broadcasting. More sophisticated market participants offer Application Programming Interfaces (APIs) and analytics as part of their solutions. The base year of the study is 2013, with the forecast period ranging from 2014 to 2020.

Table of Contents

Cloud Telephony Services in IndiaExecutive SummaryKey FindingsMarket Overview Market Definitions—Cloud TelephonyResearch Objectives, Scope, and MethodologyMarket TrendsMarket DriversMarket Drivers—ExplainedMarket RestraintsMarket Restraints—ExplainedMarket Restraints—Explained (continued)Impact Of Cloud TelephonyComparison of On-Premise Telephony and Cloud TelephonyFunctions Provided by Cloud TelephonyCloud Telephony’s Key to SuccessMeasuring and Influencing Customer Experience with the Adoption of Cloud TelephonyIncreasing Customer Interaction and ExperiencePotential Areas Indian Enterprises can Leverage Cloud TelephonyVertical Traction—Highest among High Touch Consumer EnterprisesUse Cases for Cloud TelephonyProfiling Major Market ParticipantsSnapshot of the Cloud Telephony Services MarketVendor Profiling—Knowlarity CommunicationsVendor Profiling—Ozonetel SystemsVendor Profiling—ExotelProfiling the “Others” SegmentThe Last WordThe Last Word—Three Big PredictionsAppendixList of Abbreviations UsedLegal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition: Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy

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