Cloud Telephony Trends in India, Forecast to 2021

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The study aims to analyze and forecast the Indian Cloud Telephony market outlook from CY 2016 to CY 2021.Also known as “hosted telephony”, cloud telephony refers to a mechanism to deliver telephone applications on the cloud as a hosted solution. It is a voice and messaging service that does not require traditional business telephone systems such as PBX or EPBAX. Cloud telephony is a means by which enterprises could make or receive multiple voice calls and messages simultaneously, without investing on any additional capital infrastructure. This technique of telephony works out to be useful as businesses go global and the increased need to successfully connect with a buyer and seller move beyond limits.While

Table of Contents

Cloud Telephony Trends in India, Forecast to 2021Executive SummaryKey FindingsMarket Definitions Cloud Telephony Services—Market DefinitionsResearch Objectives, Scope, and Methodology Research Objectives, Scope, and Methodology Current Market Trends Current Market TrendsCurrent Market Trends (continued)Current Market Trends (continued)Cloud Telephony Evolution—Past, Present, and Future Cloud Telephony Evolution—Past, Present, and Future Market Drivers and Restraints Market DriversDrivers ExplainedMarket Restraints Restraints ExplainedApplication Overview Hosted Interactive Voice Response System (HIVR)Cloud Call Center ICT Mega Trends and Industry Convergence Implications on Cloud TelephonyICT Mega Trends and Industry Convergence Implications on Cloud TelephonyIndustry Best Practices Industry Best Practices Industry Best Practices (continued) Industry Best Practices (continued) Market AnalysisIndia Market Highlights—Percent Revenue BreakdownPercent Revenue by VerticalRevenue ForecastMarket Leaders—Product Strategies Future Outlook Growth Opportunities and Companies to ActionGrowth Opportunity 1—AnalyticsGrowth Opportunity 2—SecurityLegal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition: Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy

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