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Colombian and Peruvian Contact Center Outsourcing Services Markets 2010
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This study examines the trends in the Colombian and Peruvian contact center outsourcing services market and forecasts the market demand. It provides an extensive coverage of the services delivered in each of the local markets and those provided from these countries to others overseas. The study shows the data for outsourcing offshore services alone, thereby excluding those offshore operations performed in house. In this study, revenues have been defined as the revenues received by outsourcing companies for the provision of customer agent interaction services in Colombia and Peru.
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Demand for Advanced Functionality and Remote Working Capabilities Drives ANZ Hosted/Cloud Contact Center Market, Forecast to 2026
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Demand for Advanced Functionality and Remote Working Capabilities Drive the South Korea Hosted/Cloud Contact Center Market, Forecast to 2026
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