Companies to Watch in Digital Transformation, Global, 2017

Key Decision Making Criteria for IT Investors and Critical Success Factors for IT Solution Providers of AI, Big Data & Analytics, Cloud & connectivity

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This study is designed to support the needs of IT decision makers across verticals, as well as companies providing these solutions. We look at relevant critical success factors for each technology or solution that is important to an organization's digital transformation strategy. We evaluate factors such a price, customer service, reliability, comprehensiveness, depth, scalability, innovation, and longevity among many others.

Every industry is seeking to evolve in line with changing customer requirements, to enable the delivery of innovative new services, and to improve internal working processes. ICT is the catalyst that is powering this transformation; ubiquitous connectivity, cloud computing, IoT, big data and analytics, customer care, unified communications, and AI are among the core technology groups that are driving vertical market evolution.

Understanding who’s who in the competitive landscape is an important step when developing a digital transformation strategy. Since a strong and timely market response will be the key to continued success and growth, it is important to monitor changes among industry participants.

This study provides a guide to some of the companies to watch when developing an IT investment strategy over the next year. This information is critical for companies who are investing in IT to better understand which companies to include in their decision-making process. It's also valuable for companies providing IT solutions to benchmark themselves and to understand the critical factors for success. Frost & Sullivan will monitor changes and update as needed.

Below is a list of technologies and solutions covered in this study.

Artificial Intelligence
Augmented and Virtual Reality
Big Data and Analytics
Cloud Infrastructure as a Service
Connectivity Providers
Customer Contact Solutions, Services and Outsourcers
Customer Experience Providers
Enterprise Information Software
Wireless Connectivity Providers
IoT

Every industry is seeking to evolve in line with changing customer requirements, to enable the delivery of innovative new services, and to improve internal working processes.

Understanding who’s who in the competitive landscape is an important step when developing a digital transformation strategy. Since a strong and timely market response will be the key to continued success and growth, it is important to monitor changes among industry participants.

This study provides a guide to some of the companies to watch when developing an IT investment strategy over the next year.  Find out which criteria notable companies in each of the following sectors excel in, and which ones they need to work on. 

  • Artificial Intelligence
  • Augmented and Virtual Reality
  • Big Data and Analytics
  • Cloud Infrastructure as a Service
  • Connectivity Providers
  • Customer Contact Solutions, Services and Outsourcers
  • Customer Experience Providers
  • Enterprise Information Software
  • Wireless Connectivity Providers
  • IoT

 

Table of Contents

IntroductionWhy is now the time to implement a digital transformation strategy?Now is the Time to Implement a Digital Transformation StrategyYour Digital Transformation Journey – Methodology & ConsiderationsCompanies to Watch by ICT SectorArtificial Intelligence Providers—Performance Evaluation on Key Criteria Augmented/Virtual Reality Providers—Performance Evaluation on Key Criteria Big Data & Analytics (BDA)—Performance Evaluation on Key Criteria Cloud Infrastructure-as-a-Service Providers (North America)—Performance Evaluation on Key Criteria Connectivity Providers (North America)—Performance Evaluation on Key Criteria Contact Center Systems Providers—Systems: Performance Evaluation on Key CriteriaContact Center Cloud Providers—Performance Evaluation on Key Criteria (continued) Customer Experience Providers—Performance Evaluation on Key Criteria Customer Experience Business Process Outsourcers (BPOs)—Key Performance Evaluation CriteriaCustomer Experience Business Process Outsourcers (BPOs)—Key Performance Evaluation Criteria (continued)Enterprise Information Management Providers— Performance Evaluation on Key Criteria Internet of Things (IoT) Platforms—Performance Evaluation on Key Criteria Unified Communications & Collaboration Providers— Performance Evaluation on Key Criteria Wireless Connectivity Providers (North America)— Performance Evaluation on Key Criteria Digital Transformation—Your JourneyTake this Diagnostic to Gauge your Digital Readiness Frost & Sullivan Digital Transformation FrameworkDigital Transformation Framework: Digital EcosystemDigital Solutions that Support each Business FunctionDigital Transformation Framework—Business ModelsGAP Analysis—Where are you on this map?Digital Strategy Self-DiagnosticDigital Strategy Self-Diagnostic (continued)Contact Frost & Sullivan to Learn about Growth Consulting WorkshopsFrost & Sullivan Digital Transformation Workshop Planning, Monitoring & Implementing your Growth StrategiesAppendixMarket Engineering Methodology




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Release Date : 22-Nov-17

Region : North America

Release Date : 26-Oct-17

Region : North America

Release Date : 26-Sep-17

Region : North America

Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.