Competitive Assessment of Cisco Hosted Collaboration Solutions (HCS) Partners

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Cisco Hosted Collaboration Solution (HCS) is a voice-based Unified Communication platform, which enables service providers to offer a wide range of UC and collaboration functionalities to their customers in a subscription-based, “as-a-service” offer. Cisco HCS entered into a fast-moving stage for the first time and various services available in the market increased across all countries in the globe. Increasing awareness and demand for cloud services is also driving migration from a CapEx to OpEx model. The study is a competitive assessment of 5 key service providers: AT&T, BT, Orange Business Services, Verizon, and Telstra. Based on their performances, sales strategies, pricing, and customer segmentations, the study reveals their strengths and customer attack strategies, which is expected to gain further understanding of UCaaS development in future market.

The analysis covers early adopter verticals such as retail, professional services, healthcare, education (as part of healthcare), in addition to BFSI, FMCG, public sector, manufacturing, high technologies and others. Geographic scope includes North America, Europe, and Asia-Pacific.

Key Research Topics for this study are:
Performance Overview
•     CY2015 on-premise and HCS revenue
•     CY 2015 number of seats and customers by invoicing and growth
•     Revenue/seats breakdown by region/country
•     Revenue breakdown by vertical and horizontal
Sales Strategy
•     Brief introduction on sales team structure and incentive program
•     GTM channels—primary direct and indirect channels, key alliances/partnerships on global and regional level if any
•     Sales approach of identifying business opportunities, engaging with potential customers and winning customers
Pricing Overview
•     Key feature set and customization capabilities
•     Factors that have an impact on pricing
•     List price of various service packages/service capacities
•     Typical discounts at a global level
•     Bundled pricing options (mix of products and services/ mix of a few service segments)
Customer Segmentation
•     Customer selection criteria on a global and regional level, if they differ
•     Customer segmentation approach (e.g., how to define the key accounts by vertical and horizontal)
•     Customer split between existing and new customers

Background
Cisco’s Hosted Collaboration Solution (HCS) is a voice-based Unified Communication platform, which enables service providers to provide a wide range of UC and collaboration functionalities to their customers in a subscription-based, “as-a-service” offer. It was launched in 2010 in United States.

Telecom operators were the early adopters of HCS platform. The global telecom operators such as Verizon, AT&T, BT and Orange Business Services rolled out the service in 2012. Regional telecom operators in Europe were the 2nd batch of HCS providers, while system integrators and distributors also started offering HCS-based cloud UC services at the same time.

By the end of 2015, telecom operators made up more than 60% of the total installed base of HCS; system integrators and distributors are catching up fast.

Table of Contents

Competitive Assessment of Cisco Hosted Collaboration Solutions (HCS) PartnersExecutive SummaryExecutive SummaryMarket SegmentationMarket SegmentationCustomer SegmentationKey Research TopicsKey Research Topics (continued)NotesMarket OverviewPartner Ecosystem Partner Ecosystem Discussion Market Share AnalysisCisco HCS Install BaseCost Variables Analysis for HCS DeploymentCost Variables Analysis for HCS Deployment (continued)Pricing Plans for HCSKey Service Providers’ Profiles—AT&TPerformance of Cisco Collaboration SolutionsCisco HCS—2015 Customer BreakoutSales Strategy—Value PropositionSales Strategy—Value Proposition (continued)Sales Strategy—Sales and Support ApplicationsPricing Plans—HCSPricing Plans—HCS (continued)Pricing Strategy—Volume-based Pricing OptionsTarget Customer Segmentation—Customer Selection CriteriaTarget Customer Segmentation—Attack Strategies BTPerformance of Cisco Collaboration SolutionsCisco HCS—2015 Customer BreakoutBT OfferingsBT One PortfolioSales Strategy—Value Proposition of BT OneSales Strategy—Value Proposition of BTSales Strategy—Sales and Support ApplicationsPricing Plans—HCSPricing Strategy—Volume-based Pricing OptionsTarget Customer Segmentation—Customer Selection CriteriaTarget Customer Segmentation—Attack StrategyOrange Business Services (OBS)Performance of Cisco Collaboration SolutionsCisco HCS—2015 Customer BreakoutSales Strategy—Value PropositionSales Strategy—Value Proposition (continued)Sales Strategy—Sales and Support ApplicationsPricing Plans—HCSPricing Strategy—Volume-based Pricing OptionsTarget Customer Segmentation—Customer Selection CriteriaTarget Customer Segmentation—Attack Strategies VerizonPerformance of Cisco Collaboration SolutionsCisco HCS—2015 Customer Breakout Sales Strategy—Value PropositionSales Strategy—Sales and Support ApplicationsPricing Plans—HCSPricing Plans—HCS (continued)Pricing Strategy—Volume-based Pricing OptionsTarget Customer Segmentation—Customer Selection CriteriaTarget Customer Segmentation—Attack Strategies TelstraPerformance of Cisco Collaboration SolutionsCisco HCS—2015 Customer Breakout Sales Strategy—Value PropositionSales Strategy—Value Proposition (continued)Sales Strategy—Sales and Support ApplicationsSales Strategy—Sales and Support Applications (continued)Pricing Plans—HCSPricing Strategy—Volume-based Pricing OptionsTarget Customer Segmentation—Customer Selection CriteriaTarget Customer Segmentation—Attack Strategies Key TakeawaysKey TakeawaysGrowth Opportunities and Companies to ActionGrowth Opportunity 1—Vertical StrategiesGrowth Opportunity 2—Horizontal StrategiesGrowth Opportunity 3—Geographical ReachStrategic Imperatives for Success and Growth Legal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition—Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




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