Competitive Assessment of Cisco Hosted Collaboration Solutions (HCS) Partners

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Cisco Hosted Collaboration Solution (HCS) is a voice-based Unified Communication platform, which enables service providers to offer a wide range of UC and collaboration functionalities to their customers in a subscription-based, “as-a-service” offer. Cisco HCS entered into a fast-moving stage for the first time and various services available in the market increased across all countries in the globe. Increasing awareness and demand for cloud services is also driving migration from a CapEx to OpEx model. The study is a competitive assessment of 5 key service providers: AT&T, BT, Orange Business Services, Verizon, and Telstra. Based on their performances, sales strategies, pricing, and customer segmentations,

Table of Contents

Competitive Assessment of Cisco Hosted Collaboration Solutions (HCS) PartnersExecutive SummaryExecutive SummaryMarket SegmentationMarket SegmentationCustomer SegmentationKey Research TopicsKey Research Topics (continued)NotesMarket OverviewPartner Ecosystem Partner Ecosystem Discussion Market Share AnalysisCisco HCS Install BaseCost Variables Analysis for HCS DeploymentCost Variables Analysis for HCS Deployment (continued)Pricing Plans for HCSKey Service Providers’ Profiles—AT&TPerformance of Cisco Collaboration SolutionsCisco HCS—2015 Customer BreakoutSales Strategy—Value PropositionSales Strategy—Value Proposition (continued)Sales Strategy—Sales and Support ApplicationsPricing Plans—HCSPricing Plans—HCS (continued)Pricing Strategy—Volume-based Pricing OptionsTarget Customer Segmentation—Customer Selection CriteriaTarget Customer Segmentation—Attack Strategies BTPerformance of Cisco Collaboration SolutionsCisco HCS—2015 Customer BreakoutBT OfferingsBT One PortfolioSales Strategy—Value Proposition of BT OneSales Strategy—Value Proposition of BTSales Strategy—Sales and Support ApplicationsPricing Plans—HCSPricing Strategy—Volume-based Pricing OptionsTarget Customer Segmentation—Customer Selection CriteriaTarget Customer Segmentation—Attack StrategyOrange Business Services (OBS)Performance of Cisco Collaboration SolutionsCisco HCS—2015 Customer BreakoutSales Strategy—Value PropositionSales Strategy—Value Proposition (continued)Sales Strategy—Sales and Support ApplicationsPricing Plans—HCSPricing Strategy—Volume-based Pricing OptionsTarget Customer Segmentation—Customer Selection CriteriaTarget Customer Segmentation—Attack Strategies VerizonPerformance of Cisco Collaboration SolutionsCisco HCS—2015 Customer Breakout Sales Strategy—Value PropositionSales Strategy—Sales and Support ApplicationsPricing Plans—HCSPricing Plans—HCS (continued)Pricing Strategy—Volume-based Pricing OptionsTarget Customer Segmentation—Customer Selection CriteriaTarget Customer Segmentation—Attack Strategies TelstraPerformance of Cisco Collaboration SolutionsCisco HCS—2015 Customer Breakout Sales Strategy—Value PropositionSales Strategy—Value Proposition (continued)Sales Strategy—Sales and Support ApplicationsSales Strategy—Sales and Support Applications (continued)Pricing Plans—HCSPricing Strategy—Volume-based Pricing OptionsTarget Customer Segmentation—Customer Selection CriteriaTarget Customer Segmentation—Attack Strategies Key TakeawaysKey TakeawaysGrowth Opportunities and Companies to ActionGrowth Opportunity 1—Vertical StrategiesGrowth Opportunity 2—Horizontal StrategiesGrowth Opportunity 3—Geographical ReachStrategic Imperatives for Success and Growth Legal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition—Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




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