Connected Home Scorecard: Assessing Product and Service Excellence

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This paper outlines the approach we used to develop a system for scoring connected home service and product offerings against a baseline derived from our surveys. This work will form the basis for future evaluations in this market space and will be heavily leveraged to assess new market offerings.

Table of Contents

Connected Home Scorecard: Assessing Product and Service ExcellenceCH 2-2Executive SummaryIntroductionThe Consumer's Value PerceptionsA Framework for Evaluating Connected Home OfferingsEstablishing a Baseline and Defining the ScorecardAssessing a Recent Connected Home Offering: Verizon Home MonitoringStratecast - The Last WordAbout Stratecast




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