Contact Center Agent Performance Optimization End-User Survey
Contact Center Agent Performance Optimization End-User Survey
RELEASE DATE
30-Sep-2006
30-Sep-2006
REGION
North America
North America
Research Code: N08A-01-00-00-00
SKU: IT02035-EU-MR_11790
$2,450.00
Special Price $1,837.50 save 25 %
In stock
SKU
IT02035-EU-MR_11790
Description
This end-user survey shows current adoption statistics of technologies used for contact center agent performance optimization. Investment plans in agent performance optimization applications for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.
Table of Contents
Overview
- Executive Summary
Survey Details
- Methodology
- Demographics
Survey Results
- Agent Performance Optimization
Conclusions
- Conclusions/Implications
Appendix
- Definitions
Popular Topics
This end-user survey shows current adoption statistics of technologies used for contact center agent performance optimization. Investment plans in agent performance optimization applications for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | N08A-01-00-00-00 |
Is Prebook | No |