Contact Center Agent Performance Optimization End-User Survey

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Regular Price: USD 2,450

Special Price USD 1,715

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This end-user survey shows current adoption statistics of technologies used for contact center agent performance optimization. Investment plans in agent performance optimization applications for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.

Table of Contents

Contact Center Agent Performance Optimization End-User Survey, Agent Performance Optimization End-User SurveyOverviewExecutive SummarySurvey DetailsMethodologyDemographicsSurvey ResultsAgent Performance OptimizationConclusionsConclusions/ImplicationsAppendixDefinitions




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