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Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
Time for a Digital Revolution in the Women’s Health Market
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
Analytics Empowers Contact Centers' Transformation
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This market insight discusses the various subsectors of contact center analytics: performance analytics, speech analytics, enterprise analytics, and customer interaction analytics. It explores some of the main use cases of contact center analytics and the business benefits that can be derived from them. Adoption trends and vendor approaches across Asia-Pacific markets are discussed, and strategic planning recommendations for contact center organizations are presented.
Indonesian Banking Customer Experience Management Study 2021
Indonesian Telecommunications Customer Experience Management Study 2021
Improving Customer Journeys with Biometric Authentication Systems
Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021
Cloud, Digital, and Omnichannel Drive Contact Center Solutions Market Growth in Latin America and the Caribbean
Customer Experience Management Study—Malaysian Telecommunications Sector 2021
Customer Experience Management Study—Malaysian Banking Sector 2021
Conquering the Budget Struggle for Contact Center Transformation
Maintaining Brand Loyalty as Digital Channels Thrive Amidst the COVID-19 Pandemic
Silver Linings in a Pandemic-Humanization of Agents and Customers Creating Opportunities for Growth
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