Contact Center Analytics in Asia-Pacific

Analytics Empowers Contact Centers' Transformation

  • Research Code : 9857-00-2A-00-00
  • SKU : IT00126-AP-MR_01120
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  • Release Date : 11-Jun-2013
  • Region : Asia Pacific
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This market insight discusses the various subsectors of contact center analytics: performance analytics, speech analytics, enterprise analytics, and customer interaction analytics. It explores some of the main use cases of contact center analytics and the business benefits that can be derived from them. Adoption trends and vendor approaches across Asia-Pacific markets are discussed, and strategic planning recommendations for contact center organizations are presented.

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