Contact Center Applications Market in India CY 2014

Customer Experience and Omnichannel Interaction Leading to High Adoption

  • Research Code : 9AC4-00-07-00-00
  • SKU : IT00305-SA-MR_01411
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  • Release Date : 18-Jun-2015
  • Region : South Asia, Middle East & North Africa
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This Market Insight examines key trends, vendor performance, and vertical and horizontal revenue and trends in the Indian contact center applications market. Customer service is a critical differentiating factor amongst businesses. Organizations are showing more willingness to invest in new processes and solutions to enhance customer service and improve the Customer Experience. Organizations and contact centers alike are focusing on enhancing the overall performance management and customer experience by investing in internal operational optimization and external interactions.
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