Contact Center Applications Market in India CY 2014

Customer Experience and Omnichannel Interaction Leading to High Adoption


This Market Insight examines key trends, vendor performance, and vertical and horizontal revenue and trends in the Indian contact center applications market. Customer service is a critical differentiating factor amongst businesses. Organizations are showing more willingness to invest in new processes and solutions to enhance customer service and improve the Customer Experience. Organizations and contact centers alike are focusing on enhancing the overall performance management and customer experience by investing in internal operational optimization and external interactions.
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Table of Contents

Contact Center Applications Market in India CY 2014Executive Summary Key FindingsMarket Definitions Market SegmentationMarket DefinitionsMarket Definitions (continued)Market Definitions (continued)Research MethodologyKey Notes and AssumptionsMarket HighlightsRevenue ForecastKey Market TrendsKey Technology TrendsBenefits of Workforce Optimization SolutionsBenefits of Workforce Optimization Solutions (continued)Revenue Breakdown by TechnologyRevenue Breakdown by Technology DiscussionVertical and Horizontal Analysis Vertical and Horizontal Adoption TrendsMarket Highlights by Horizontal and VerticalCompetitive Analysis Vendor Market ShareMarket Share Analysis—AvayaMarket Share Analysis—VerintMarket Share Analysis—Genesys Market Share Analysis—NiceMarket Share Analysis—AspectKey TakeawaysLegal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition: Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




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