Contact Center Market Assessment in India, CY2010

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This study covers the state of the Indian contact centers market, examining drivers and restraints for growth, pricing, distribution, demand and geographical trends. Following from these, market growth for the market segments are forecasted. The base year is 2010 with forecasts running through 2017. It contains market sizing and forecasting in terms of number of contact centers, number of agents as well as number of agent positions at an overall India level. Trends are examined in terms of contact center model, verticals as well as by country serviced. Labour trends in terms of salary are also listed.

Table of Contents

Contact Center Market Assessment in India, CY2010, Assessment of Indian Contact Center Assessment CY 2010Assessment of Contact Center Market in India CY 2010India Contact Center Market Assessement

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