Contact Center Performance Analytics - Market Insight

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Performance analytics are significant contributors to contact center performance improvements. This market insight discusses four approaches for performance improvement, namely, Performance Management, Speech Analytics, Operational Analytics, and Self-Service Analytics. It also provides an overview of the vendor marketplace and the products offered.

Table of Contents

Contact Center Performance Analytics - Market Insight, Contact Center Performance Analytics Market InsightIntroductionPerformance ManagementSpeech AnalyticsAdditional Performance Improvement AvenuesBusiness Value of Performance AnalyticsProducts Offered by Key Industry ParticipantsGrowth ChallengesCore Themes for Performance AnalyticsConclusion




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Release Date : 13-Dec-17

Region : North America

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