Contact Center Performance Management - Market Insight

USD 4,950.00

* Required Fields

USD 4,950.00


Be the first to review this product

Performance management is a niche, but critical sector of contact center applications. This market insight discusses the key elements and critical success factors for performance management solutions. It also provides an overview of the vendor marketplace and the products offered in this market.

Table of Contents

Contact Center Performance Management - Market Insight, Contact Center Performance ManagementIntroductionOverviewDefinitionsBusiness BenefitsBenefits of Performance ManagementAvenues for Performance ImprovementsCritical Success FactorsCritical Success Factors: Essential ElementsCritical Success Factors: Enhanced Value-AddsKey Market ParticipantsVendor Approaches to Performance ManagementCompetitive Positioning of Vendors

Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.