Contact Center Performance Management - Market Insight
Contact Center Performance Management - Market Insight
RELEASE DATE
26-Jul-2007
26-Jul-2007
REGION
North America
North America
Research Code: N263-01-00-00-00
SKU: IT02062-EU-MR_11817
$4,950.00
In stock
SKU
IT02062-EU-MR_11817
Description
Performance management is a niche, but critical sector of contact center applications. This market insight discusses the key elements and critical success factors for performance management solutions. It also provides an overview of the vendor marketplace and the products offered in this market.
Table of Contents
Introduction
- Overview
- Definitions
Business Benefits
- Benefits of Performance Management
- Avenues for Performance Improvements
Critical Success Factors
- Critical Success Factors: Essential Elements
- Critical Success Factors: Enhanced Value-Adds
Key Market Participants
- Vendor Approaches to Performance Management
- Competitive Positioning of Vendors
Related Research
Popular Topics
Performance management is a niche, but critical sector of contact center applications. This market insight discusses the key elements and critical success factors for performance management solutions. It also provides an overview of the vendor marketplace and the products offered in this market.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | N263-01-00-00-00 |
Is Prebook | No |