Contact Center Performance Management - Market Insight

Contact Center Performance Management - Market Insight

RELEASE DATE
26-Jul-2007
REGION
North America
Research Code: N263-01-00-00-00
SKU: IT02062-EU-MR_11817
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$4,950.00
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SKU
IT02062-EU-MR_11817
$4,950.00
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Description

Performance management is a niche, but critical sector of contact center applications. This market insight discusses the key elements and critical success factors for performance management solutions. It also provides an overview of the vendor marketplace and the products offered in this market.

Table of Contents

Introduction

  • Overview
  • Definitions

Business Benefits

  • Benefits of Performance Management
  • Avenues for Performance Improvements

Critical Success Factors

  • Critical Success Factors: Essential Elements
  • Critical Success Factors: Enhanced Value-Adds

Key Market Participants

  • Vendor Approaches to Performance Management
  • Competitive Positioning of Vendors
Related Research
Performance management is a niche, but critical sector of contact center applications. This market insight discusses the key elements and critical success factors for performance management solutions. It also provides an overview of the vendor marketplace and the products offered in this market.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number N263-01-00-00-00
Is Prebook No