Contact Center Performance Management - Market Insight

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Regular Price: USD 4,950

Special Price USD 3,465

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Performance management is a niche, but critical sector of contact center applications. This market insight discusses the key elements and critical success factors for performance management solutions. It also provides an overview of the vendor marketplace and the products offered in this market.

Table of Contents

Contact Center Performance Management - Market Insight, Contact Center Performance ManagementIntroductionOverviewDefinitionsBusiness BenefitsBenefits of Performance ManagementAvenues for Performance ImprovementsCritical Success FactorsCritical Success Factors: Essential ElementsCritical Success Factors: Enhanced Value-AddsKey Market ParticipantsVendor Approaches to Performance ManagementCompetitive Positioning of Vendors




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Related Research

Release Date : 21-Nov-17

Region : North America

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Region : North America

Release Date : 20-Nov-17

Region : North America

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