Contact Center Solutions

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Regular Price: USD 3,950

Special Price USD 2,765

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This report provides revenue forecasts for the North American ACD market and market share data for the years 2000 and 2001. The report further examines how the trends towards multichannel integration and integrated contact center suites are changing the shape of the contact center market, making a wider range of features available to new market segments.

Table of Contents

Contact Center Solutions, Call Routing Remains CoreMarket OverviewExecutive SummaryMarket and Technology TrendsTotal Contact Center Revenues & ForecastsMarket Engineering MeasurementsChallengesDrivers & RestraintsRevenue ForecastsForecasted Number of Contact CentersCompetitive Profiles of Contact Center Suite VendorsGrowing Importance of Contact Center SuitesVendor ProfilesProducts Offered by Major VendorsVertical Market and Regional AnalysisVertical Market AnalysisRevenue Breakdown U.S. Vs. CanadaMulti-Channel Contact CentersPercent of Interactions by Media TypeGrowth of Universal QueueingContact Center Solutions, ACD Systems MarketMarket OverviewExecutive SummaryChallengesDrivers & RestraintsMarket Engineering MeasurementsACD Systems Forecasts and TrendsACD Revenue ForecastsPricing TrendsCompetitive StructureRevenue by Size of Contact CenterMarket Share AnalysisProduct AnalysisContact Center Solutions, ACD Market AwardsAward RecipientsInteractive IntelligenceRockwellContact Center Solutions, Strategic Overview Features Offered by Major VendorsOverviewFeatures Provided in Contact Center Suites




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