Contact Centre Outsourcing in Europe

Contact centre outsourcing in Europe

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Regular Price: USD 4,950

Special Price USD 3,465

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Contact centre outsourcing market in Europe is going through a period of consolidation. Contact centre clients are primarily focused on cost but we are seeing increasing focus on quality and added value services. Public sector, travel/hospitality and retail/CPG verticals are expected to show high growth in the 2011-17 period. We are expecting that spending review by several governments in Europe will lead to new contact centre contracts being awarded in the public sector. This study provides a detailed insight into the Contact Centre Outsourcing market in EMEA. Insights include market share, revenue forecast, seat forecast, vertical forecast, function forecast and country specific insights into UK, Germany, France, Spain, Italy and Benelux.

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Contact Centre Outsourcing in Europe, Contact Centre Outsourcing in EuropeEuropean Contact Centre Outsourcing MarketIntroduction




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