Contact Centre Outsourcing in Europe

Contact centre outsourcing in Europe

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USD 4,950.00


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Contact centre outsourcing market in Europe is going through a period of consolidation. Contact centre clients are primarily focused on cost but we are seeing increasing focus on quality and added value services. Public sector, travel/hospitality and retail/CPG verticals are expected to show high growth in the 2011-17 period. We are expecting that spending review by several governments in Europe will lead to new contact centre contracts being awarded in the public sector. This study provides a detailed insight into the Contact Centre Outsourcing market in EMEA. Insights include market share, revenue forecast, seat forecast, vertical forecast, function forecast and country specific insights into UK, Germany, Fra

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Contact Centre Outsourcing in Europe, Contact Centre Outsourcing in EuropeEuropean Contact Centre Outsourcing MarketIntroduction

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