Crafting Revenue Generating Strategies for Contact Centers

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The economic downturn has forced many centers to retreat to a cost-cutting stance, but coming out of the recession, revenue generation will be a key differentiator among service operations. It is important for contact centers to build their revenue strategies now, and start articulating the metrics that demonstrate how service benefits the overall health of a company.

Table of Contents

Crafting Revenue Generating Strategies for Contact CentersCrafting Revenue Generating Strategies for Contact CentersIntroductionCreate an Effective Sales EnvironmentPrime the Customer EnvironmentFind the Opportunities Hiding in Plain SightBenefits From an Aggressive Revenue Stance




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