CSP Approaches to Network Service Level Agreements

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In this study, Stratecast examines the strategic role of network SLAs in sales and servicing of enterprise customers. We review CSPs' strategies for developing, implementing, and communicating SLAs. And we compare common SLAs for U.S.-based IP-VPNs.

Table of Contents

CSP Approaches to Network Service Level AgreementsBCS 4-02Executive SummaryIntroductionSLA Role in the Customer Purchase DecisionThe Value of Transparency: Communicating SLAsBuilding SLAsDepartmental Influences on SLAsHow CSPs Approach SLAsComparing SLAs for U.S.-Based IP Backbone NetworksStratecast - The Last WordAbout Stratecast

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