Customer Analysis of Industrial Equipment in the Australian Mining Sector

Safety Stands Out as the Most Important Factor in the Design and Use of Mining Equipment

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This study provides an understanding of the customer satisfaction in Australia's Mining Equipment Industry. It discusses the major criteria that companies look at during purchase decisions. It also identifies the major factors affecting the industry (drivers and restraints). It covers products such as underground mining equipment and drilling equipment. The respondents included mine operators and a few mine equipment manufacturers across Australia. The focus has been to understand the general trends in the mining sector, and to identify: the various factors involved in decision making for mine operators, the expectations of end users, what the equipment manufacturers feel about the industry, future prospects, etc.

Table of Contents

Executive SummaryAustralian Mining Sector—An OverviewAustralian Economy and the Mining SectorScope of the StudyMethodology Definition of Products Covered in the StudyDefinition of Products Covered in the StudyDefinition of Products Covered in the Study (continued)Definition of Products Covered in the Study (continued)Definition of Products Covered in the Study (continued)Definition of Products Covered in the Study (continued)Definition of Products Covered in the Study (continued)Definition of Products Covered in the Study (continued)Definition of Products Covered in the Study (continued)Underground Mining TechniquesUnderground Mining TechniquesUnderground Mining Techniques (continued)Underground Mining Techniques (continued)Drilling TechniquesAustralia’s Mining SectorAustralian Mining Sector—PotentialAustralian Mining Sector—InvestmentAustralian Mining Sector—Projects on Hold in 2012Greenhouse Emissions and its Impact on the Mining SectorMining Sector’s Contribution Vis-a-vis Other SectorsSector-wise Distribution of Australia’s GDPIncreasing Expectations in Mining Machinery Maintenance Over TimeAsset Management and Cost Control in the Mining SectorPESTLE AnalysisExternal Challenges: Drivers and Restraints—Mining Equipment IndustryDrivers and RestraintsDrivers ExplainedDrivers Explained (continued)Drivers Explained (continued)Restraints ExplainedRestraints Explained (continued)Restraints Explained (continued)Restraints Explained (continued)Perception of Mine OperatorsPerception of Mine OperatorsPerception of Mine Operators (continued)Perception of Mine Operators (continued)Perception of Mine Operators (continued)Perception of Mine Operators (continued)Perception of Mine Operators (continued)Perception of Mine Operators (continued)Criteria for Selection of Suppliers for Mine OperatorsFirst Level Priority—Criteria for Selection of Suppliers for Mine OperatorsPurchase Drivers of Mine OperatorsCriteria for Selection of Suppliers for Mine Operators (continued)Second Level Priority—Criteria for Selection of Suppliers for Mine OperatorsCriteria for Selection of Suppliers for Mine Operators (continued)Perception of Mine Operators on Mining Equipment Manufacturers Perception of Mine Operators on Mining Equipment Manufacturers (continued)Responses of Mine Operators—Expectations from the IndustryEquipment and Safety—Important Factors in Decision MakingSources Influencing Decision Making of Mine OperatorsPerception of Mining Equipment Manufacturers Perception of Mining Equipment Manufacturers on Mine OperatorsPerception of Mining Equipment Manufacturers on Mine Operators (continued)Perception of Mining Equipment Manufacturers on Mine Operators (continued)Sources Influencing Mine Operators’ Decision Making From The Point of View of Mining Equipment ManufacturersSynergy in the Mining Sector and ConclusionLegal DisclaimerThe Frost & Sullivan StoryWho is Frost & SullivanWhat Makes Us UniqueTEAM MethodologyOur Global Footprint




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