Customer Attitudes and Perceptions Towards Telematics in Passenger Vehicles Market

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Table of Contents

Customer Attitudes and Perceptions Towards Telematics in Passenger Vehicles Market, Executive SummaryMarket OverviewIntroduction and Research ContentBackground and Research MethodologyResearch FindingsCustomer Attitudes and Perceptions Towards Telematics in Passenger Vehicles Market, Project Background and MethodologyAim and ObjectivesAim and ObjectivesMethodologyMethodologyPhone-Post-PhoneStated PreferenceStated PreferenceFirst Stated Preference ExerciseSecond Stated Preference ExerciseThird Stated Preference ExerciseBackground InformationTotal Number of Interviews Per CountryTotal Number of Interviews Per Car BrandsTotal Number of Interviews by Socio-Economic GroupsLimitation of the StudyLimitation of the StudyTotal Europe Analysis of the Customer Awareness and Perception of Telematics IntroductionIntroductionCustomer Awareness of Telematics Customer Awareness of TelematicsAwareness of the Term "Telematics"Installed SystemsKnowledge of the Telemtics FeaturesCustomer Perception of TelematicsCustomer Perception of the Availability of Telematics SystemsTelematics Systems PenetrationConclusion ConclusionCustomer Attitudes and Perceptions Towards Telematics in Passenger Vehicles Market, Total Europe Analysis of Customer Preferences in Terms of Telematics IntroductionIntroductionPreferred Telematics Systems/ServicesPreferred Telematics Systems/ServicesPreferred Telematics FeaturesPreferred Telematics FeaturesSafety and SecurityNavigationRemote System AccessInfotainmentControls for Operating the Telematics SystemAdditional FeaturesPoints of InterestPoints of InterestPreferred Location for Telematics Systems in VehiclePreferred Location for Telematics Systems in VehicleConclusionConclusionCustomer Attitudes and Perceptions Towards Telematics in Passenger Vehicles Market, Total Europe Pricing Analysis for in-car TelematicsIntroductionIntroductionTelematics Systems Pricing AnalysisPrice Acceptability for a "Perfect System" Price Acceptability for a "Perfect System" by End-user SegmentsTelematics Features Pricing AnalysisStated Preferences and Willingness to PayRelationship between Stated Preferences and Desirability RatingWillingness to Pay by CountriesWillingness to Pay by Selected End-user GroupsConclusionConclusionCustomer Attitudes and Perceptions Towards Telematics in Passenger Vehicles Market, Total Europe Purchasing Decision Process for in-car TelematicsIntroductionIntroductionInstallation and Channels to MarketStandard Versus Extra Option versus AftermarketExpected Distribution ChannelsPreferred Time of InstallationPayment and Billing Preferred Payment OptionsPreferred Billing Options for SubscriptionsNavigation System UpdatesReasons for Navigation System UpdatesFrequency of Navigation Systems UpdatesCustomer Relationship ManagementInformation through TelematicsFuture PurchasingRespondents’ Intention to Purchase TelematicsCharacteristics of Future BuyersConclusionConclusionCustomer Attitudes and Perceptions Towards Telematics in Passenger Vehicles Market, Total Europe Brand Awareness AnalysisIntroductionIntroductionBrand Awareness of Telematics SystemsBrand Awareness of Telematics Systems Brand Awareness of Telematics ServicesBrand Awareness of Telematics ServicesCustomer Satisfaction with TelematicsCustomer Satisfaction with TelematicsCustomer Satisfaction by Vehicle BrandConclusionConclusionCustomer Attitudes and Perceptions Towards Telematics in Passenger Vehicles Market, United Kingdom Analysis of Customer Attitudes and Perceptions Towards Telematics in CarsIntroductionIntroductionCustomer Awareness and Perception of TelematicsCustomer Awareness of TelematicsCustomer Perception of TelematicsCustomer PreferencesPreferred Telematics Systems/ServicesPreferred Telematics FeaturesPoints of InterestPreferred Location for Telematics Systems in VehiclePricing AnalysisTelematics Systems Pricing AnalysisTelematics Features Pricing AnalysisPurchasing Process AnalysisInstallation and Channels to MarketPayment and BillingNavigation Systems UpdatesCustomer Relationship ManagementFuture PurchasingBrand Awareness AnalysisBrand Awareness of Telematics ServicesConclusionConclusionCustomer Attitudes and Perceptions Towards Telematics in Passenger Vehicles Market, German Analysis of Customer Attitudes and Perceptions Towards Telematics in CarsIntroductionIntroductionCustomer Awareness and Perception of TelematicsCustomer Awareness Of TelematicsCustomer Perception of TelematicsCustomer PreferencesPreferred Telematics Systems/ServicesPreferred Telematics FeaturesPoints Of InterestPreferred Location For Telematics Systems In VehiclePricing Process AnalysisTelematics Systems Pricing AnalysisTelematics Features Pricing AnalysisPurchasing Process AnalysisInstallation and Channels to MarketPayment and BillingNavigation Systems UpdatesCustomer Relationship ManagementFuture PurchasingBrand Awareness AnalysisBrand Awareness of Telematics SystemsBrand Awareness of Telematics ServicesConclusionsConclusionsCustomer Attitudes and Perceptions Towards Telematics in Passenger Vehicles Market, France Analysis of Customer Attitudes and Perceptions Towards Telematics in CarsIntroductionIntroductionCustomer Awareness and Perception of TelematicsCustomer Awareness of TelematicsCustomer Perception of TelematicsCustomer PreferencesPreferred Telematics Systems/ServicesPreferred Telematics FeaturesPoints of InterestPreferred Location for Telematics Systems in VehiclePricing AnalysisTelematics Systems Pricing AnalysisTelematics Features Pricing AnalysisPurchasing Process AnalysisInstallation and Channels to MarketPayment and BillingNavigation Systems UpdatesCustomer Relationship ManagementFuture PurchasingBrand Awareness AnalysisBrand Awareness of Telematics SystemsBrand Awareness of Telematics ServicesConclusionConclusionCustomer Attitudes and Perceptions Towards Telematics in Passenger Vehicles Market, Italy Analysis of Customer Attitudes and Perceptions Towards Telematics in CarsIntroductionIntroductionCustomer Awareness and Perception of TelematicsCustomer Awareness of TelematicsCustomer Perception of TelematicsCustomer PreferencesPreferred Telematics Systems/ServicesPreferred Telematics FeaturesPoints of InterestPreferred Location for Telematics Systems In VehiclePricing AnalysisTelematics Systems Pricing AnalysisTelematics Features Pricing AnalysisPurchasing Process AnalysisInstallation and Channels to MarketPayment and BillingNavigation Systems UpdatesCustomer Relationship ManagementFuture PurchasingBrand Awareness AnalysisBrand Awareness of Telematics SystemsBrand Awareness of Telematics ServicesConclusionConclusionCustomer Attitudes and Perceptions Towards Telematics in Passenger Vehicles Market, Strategic Conclusions and RecommendationsStrategic ConclusionsCustomer Awareness and Perception of TelematicsStrategic Conclusions and RecommendationsStrategic Conclusions and RecommendationsStrategic ConclusionsCustomer Preferences and Willingness to PayPricing and Price AcceptabilityPurchasing and CRMBrandingStrategic RecommendationsWinning Telematics PackagePricing ModelDistribution Channel ModelConsumer Buying Behaviour ModelRecommendation to Market Participant TypesRecommendation to Market Participant TypesAutomakersSystem SuppliersService Providers and Other Market ParticipantsCustomer Attitudes and Perceptions Towards Telematics in Passenger Vehicles Market, Show Material Package and ExercisesTelematics – An IntroductionTelematics – An IntroductionHow It WorksWhat It Will DoPurpose of the StudyPossible Features in a Telematics SystemSection 1. Vehicle TrackingSection 2. Remote DiagnosticsSection 3. Navigation SystemsSection 4. Speed NotificationSection 5. Information SystemsSection 6. Video EntertainmentSection 7. PortabilitySection 8. Navigation DisplaysSection 9. Additional FeaturesSection 10. Location




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