Customer-Aware Service Level Management  Assessment of CoManage Corporation

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Table of Contents

“Customer-Aware” Service Level Management – Assessment of CoManage CorporationAn Assessment of CoManage CorporationIntroductionThe FCAPS DilemmaA Customer-Aware PerspectiveFocus of This Report – CoManageCoManage CorporationCoManage CorporationStratecast Partners: Summary Assessment of CoManageCompany SnapshotEXECUTIVE VISIONPRODUCT STRATEGY OVERVIEWCUSTOMER MANAGEMENTSALES AND PRODUCT DISTRIBUTION STRATEGYMARKETING STRATEGY Assessment of CoManage - Advantages and VulnerabilitiesSTRATECAST PARTNERS SUMMARY ASSESSMENT & MATRIXAppendixFunctional Application Summary Technical Architecture Overview

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