Customer Care Outsourcing End-user Survey
Customer Care Outsourcing End-user Survey
RELEASE DATE
30-Apr-2009
30-Apr-2009
REGION
North America
North America
Research Code: 9857-00-0D-00-00
SKU: IT01379-GL-MR_11134
$1,500.00
Special Price $1,125.00 save 25 %
In stock
SKU
IT01379-GL-MR_11134
Description
This market insight discusses current and future trends, 2009 outlook, and buyer behavior in the contact center market. The research findings are based on a comprehensive end-user survey conducted by Frost & Sullivan. We targeted 332 Contact Center decisions makers, based primarily in North America; specifically, those who manage, support or influence contact center operations for their company. Areas of focus for this survey were multi-channel contact centers, agent performance optimization, hosted contact centers, and customer care outsourcing. This particular insight focuses on contact center outsourcing.
Table of Contents
Customer Care Outsourcing End-user survey
Popular Topics
This market insight discusses current and future trends, 2009 outlook, and buyer behavior in the contact center market. The research findings are based on a comprehensive end-user survey conducted by Frost & Sullivan. We targeted 332 Contact Center decisions makers, based primarily in North America; specifically, those who manage, support or influence contact center operations for their company. Areas of focus for this survey were multi-channel contact centers, agent performance optimization, hosted contact centers, and customer care outsourcing. This particular insight focuses on contact center outsourcing.
No Index | Yes |
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Podcast | No |
Industries | Information Technology |
WIP Number | 9857-00-0D-00-00 |
Is Prebook | No |