Customer Experience Management and OSS/BSS: Integrated and Built for Telecom


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This Stratecast SPIE report analyzes which features and, most importantly, what value the newer CEM systems must offer CSPs to deliver extraordinary CEM that will help CSPs earn more revenue or fend off competitive threats. This report will also describe one supplier offering solutions exemplifying the newer solutions we will see in the future.

Table of Contents

Customer Experience Management and OSS/BSS: Integrated and Built for TelecomSPIE 2013 #08 - March 1/2013IntroductionCEM and OSS/BSS: The Whole is Greater Than the Sum of the PartsA Next-Generation Integrated CEM OfferingCase Study: A Large Tier 1 CSP in ChinaMarket Prospects of AsiaInfo-LinkageStratecast - The Last WordAbout Stratecast

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