Customer Experience Management: Let's Go to the Video

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This Stratecast SPIE report will focus on the area of CEM that plays the lead role in providing that outside-in user perspective on what users are experiencing; discuss why a specialized approach to video is necessary; and explore ways to give communications service providers (CSPs) monetary incentives—beyond merely the fear of churn—to deliver a better video experience.

Table of Contents

Customer Experience Management: Let's Go to the VideoSPIE 2011 #40 - October 28/2011IntroductionVideo Usage Is On the Rise, but Video Quality Is Slowing MonetizationAll the Quality You Can Buy . . . with Little or No ReturnAPM is a Cornerstone of CEMAPM Solutions Exist, but Video Is a Blind SpotElements of Video APMWhat Other Incentives Do CSPs Have For Deploying Video APM?Avvasi Video APM Helps CSPs Manage Video Explosion, Maintain QoEStratecast - The Last WordAbout Stratecast




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