Customer Opinions of Water Suppliers in the United Kingdom

 

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Table of Contents

Customer Opinions of Water Suppliers in the United Kingdom, Executive SummaryIntroductionOverview of Major FindingsChallenges Facing the IndustryRequirements of CustomersCustomers' Requirements of their Water SupplierCurrent Levels of Customer SatisfactionStrategic Priorities for SuppliersSuppliers' Ability to Match Customers' RequirementsPerformance of Water and Sewerage CompaniesPerformance of Water Only CompaniesSummary ConclusionConclusionsCustomer Opinions of Water Suppliers in the United Kingdom, Customer RequirementsIntroductionOverview of RequirementsCustomer Requirements of a Water Supply ServiceRatings of Importance of Service-related FactorsRatings of Importance of Supplier-related FactorsCost and Price RequirementsThe Importance of Pricing IssuesPrice Levels to Stimulate ChangePrice Sensitivity of CustomersCustomer Opinions of Water Suppliers in the United Kingdom, Customer SatisfactionCustomers' Perceptions of Current SuppliersCurrent Satisfaction LevelsRating of Satisfaction with Specific Service FactorsStrengths and Weaknesses of SuppliersCustomer Opinions of Water Suppliers in the United Kingdom, Evaluation of SuppliersEvaluation of Water & Sewerage CompaniesPerformance of Water and Sewerage CompaniesComparative Performances of Water and Sewerage Companies on Overall ServiceComparative Performances of Water and Sewerage Companies on PriceComparative Performances of Water and Sewerage Companies on Customer ServiceComparative Performances of Water and Sewerage Companies on Water QualityComparative Performances of Water and Sewerage Companies on Security of SupplyComparative Performances of Water and Sewerage Companies on Added ServicesEvaluation of Water Only CompaniesPerformance of Water Only CompaniesComparative Performances of Water Only Companies on Overall ServiceComparative Performances of Water Only Companies on PriceComparative Performances of Water Only Companies on Customer ServiceComparative Performances of Water Only Companies on Water QualityComparative Performances of Water Only Companies on Security of SupplyComparative Performances of Water Only Companies on Added ServicesCustomer Opinions of Water Suppliers in the United Kingdom, Opinion Profiles of SuppliersEvaluation of Ratings of Key SuppliersAnglian WaterDwr CymruNorthumbrian WaterSevern TrentSouth West WaterSouthern WaterThames WaterUnited Utilities (North West Water)Wessex WaterYorkshire WaterCustomer Opinions of Water Suppliers in the United Kingdom, Database of Key Industry ParticipantsIndustry ParticipantsWater and Sewerage CompaniesWater Only Companies




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