Customer Requirements for Power Quality in Europe

 


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Table of Contents

Customer Requirements for Power Quality in Europe, Executive SummaryAbstractStrategic ConclusionsOverview of Content and ObjectivesOverviewTrend for Power ProtectionProduct and Service RequirementsPurchasing Decision and CriteriaCustomer SatisfactionCustomer Requirements for Power Quality in Europe, Introduction and Project DefinitionsObjectives and ScopeObjectives Of This StudyProject scopeProject DefinitionsUPS: DefinitionDC Power System: DefinitionPower Conditioners: DefinitionTVSS: DefinitionResearch SegmentationCustomer Requirements for Power Quality in Europe, Trends for Power Protection in EuropeCustomer AwarenessIntroductionCustomers' Definition of Power Quality Users' Awareness of Available PQ SolutionsBrand Awareness: UPSBrand Awareness: DC Power SystemsBrand Awareness: Power ConditionersBrand Awareness: TVSSCustomer Awareness: ConclusionsImportance of ProtectionIntroductionCurrent PQ DisturbancesSensitivity to PQ DisturbancesSensitivity to PQ Disturbances: "Customer Feedback and Quotes"PQ MonitoringCriticality of Quality PowerEconomic Consequences of Power Quality ProblemsCriticality of Quality Power: "Customer Feedback and Quotes"Evolution of ProtectionIntroductionTypical Site Architecture: Industrial SiteTypical Site Architecture: Commercial SiteTypical Site Architecture: Institution/Public/Infrastructure Opportunity AnalysisUpcoming Opportunities: Customer Feedback and QuotesCustomer Requirements for Power Quality in Europe, Product and Service RequirementsCustomer RequirementsIntroductionProduct RequirementsService RequirementsProduct and Service Requirements: UPSProduct and Service Requirements: DC Power SystemsProduct and Service Requirements: Customer QuotesIs Turnkey the Rigth Solution?Turnkey Solution: "Customer Feedback and Quotes"Customer Requirements for Power Quality in Europe, Purchasing Decision and CriteriaDecision-Making ProcessIntroductionPurchasing ProcessDecision-Making FrameworkDecision TimeframesPurchasing and Decision Making Process: Customer FeedbackDecision Criteria and Customer ExpectationsIntroductionDecision Criteria and Customer Expectations for UPS SystemsUPS Selection: Top 3 CriteriaUPS Selection: Other CriteriaCustomer Feedback on UPS Selection CriteriaDecision Criteria and Customer Expectations for DC Power SystemsDC Power System Selection: Top 3 CriteriaDC Power system: other selection criteriaDecision Criteria and Customer Expectations for Power ConditionersPower Conditioners Selection CriteriaTVSS Selection CriteriaDecision Criteria and Customer Expectations for TVSSCustomer Requirements for Power Quality in Europe, Customer SatisfactionCustomer Satisfaction with SuppliersIntroductionSatisfaction Analysis - OverviewSatisfaction With UPS Suppliers Customer ServiceSatisfaction With UPS Suppliers Delivery TimeSatisfaction With UPS Performance and Suppliers ExperienceSatisfaction With UPS Suppliers Degree of Customer IntimacySatisfaction With UPS Suppliers PricingOverall Satisfaction Analysis for UPSOverall Satisfaction for UPS: Customer FeedbackSatisfaction Analysis for DC Power SuppliersSatisfaction Analysis for DC Power Suppliers: Customer IntimacyImplications for Customer LoyaltyIntroductionLikelihood of ChangeImpact of LoyaltyCustomer Satisfaction: ConclusionCustomer Requirements for Power Quality in Europe, AwardsCustomer Brand Leadership AwardAward DescriptionAward Recipient: MGE UPS SystemsCustomer Service Excellence AwardAward DescriptionAward Recipient: Socomec GroupPerformance / Price Satisfaction AwardAward DescriptionAward Recipient: Liebert Corporation - Emerson Group




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