Customer Satisfaction Analysis for Automation and Control Solutions in the South African Chemical Sector

Description

The South African chemical sector is booming. In 2005, the chemicals industry contributed approximately 5 per cent to South Africa’s GDP and 25 per cent to manufacturing output.This translated into robust demand for A&C solution products.The relationship between chemical companies and A&C solution providers will grow stronger in the medium term. A&C solution providers that will offer compatible solution products at a competitive price, and a robust after-sale support will win market share in that sector. This study aims to provide an understanding of the strategic adjustments required to be made by A&C solution providers that are active in the chemical sector in South Africa.