Customer Satisfaction Analysis for the European Furniture Coatings Market


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Table of Contents

Customer Satisfaction Analysis for the European Furniture Coatings Market, Executive SummaryIntroductionThe European Market for Furniture CoatingsThe Need to Measure Customer SatisfactionSummary of Customer NeedsImportant Purchasing NeedsAnalysis of Purchasing NeedsSummary of Customer SatisfactionGeneral OpinionPerformance of the Leading CompaniesConclusionsMarket Positioning of the Leading SuppliersConclusionsCustomer Satisfaction Analysis for the European Furniture Coatings Market, Overview and MethodologyOverview of the European Industrial Wood Coatings MarketIntroductionForecasts of the Total European Wood Coatings MarketDemand AnalysisRegional Analysis of the European Industrial Wood Coatings MarketItalyIberiaGermanyFranceUnited KingdomScandinaviaBeneluxConclusionsEnd-User Survey MethodologySurvey MethodData CollectionQuestionnaire designThe Purchasing ProcessPurchasing NeedsEnd-User Perceptions of Coatings SuppliersCustomer Satisfaction Analysis for the European Furniture Coatings Market, The Purchasing ProcessMarket OverviewIntroductionKey Drivers of PurchasingKey Restraints on PurchasingOther Issues Affecting End-UsersOpinion of Environmental LegislationLiving and Bedroom FurnitureKitchen and Bathroom FurnitureOffice FurnitureContract and Public Sector FurnitureCustomer Relationship ManagementAnalysis of Supplier VisitsAnalysis of SatisfactionThe Decision ProcessKey Decision Makers in the Purchasing ProcessAnalysis of Supplier LoyaltyCompanies Using More Than One SupplierPurchasing DecisionsFactors Prompting a Review of SuppliersSupplier Review FrequenciesDemographic Variations in Supplier ReviewsCustomer Satisfaction Analysis for the European Furniture Coatings Market, Purchasing NeedsComparison of Overall CategoriesIntroductionRanked Importance of Each IssueTechnology and Performance IssuesImportance of Performance Issues to the Purchasing ProcessAnalysis by Key Market IndicesCustomer Service RequirementsImportance of Customer Service to the Purchasing ProcessAnalysis by Key Market IndicesProduction IssuesImportance of Production Issues to the Purchasing ProcessAnalysis by Key Market IndicesDelivery and LogisticsImportance of Delivery and Logistics to the Purchasing ProcessAnalysis by Key Market IndicesPricing IssuesImportance of Pricing Issues to the Purchasing ProcessAnalysis by Key Market IndicesCustomer Satisfaction Analysis for the European Furniture Coatings Market, End-User Perception of Coatings SuppliersMarket OverviewIntroductionAnalysis of Key Supplier Strengths and WeaknessesUnmet Needs and Perceived Future TrendsTechnical PerformanceStrengths and WeaknessesComparison with Customer NeedsAnalysis by Key Market IndicesPerceived Trends in Coating Technology: Water-Based CoatingsCustomer ServiceStrengths and WeaknessesComparison with Customer NeedsAnalysis by Key Market IndicesProductionStrengths and WeaknessesComparison with Customer NeedsAnalysis by Key Market IndicesDelivery and LogisticsStrengths and WeaknessesComparison with Customer NeedsAnalysis by Key Market IndicesPricingStrengths and WeaknessesComparison with Customer NeedsAnalysis by Key Market IndicesCustomer Satisfaction Analysis for the European Furniture Coatings Market, Performance of the Leading Companies in the European Furniture Coatings MarketOverall AnalysisIntroductionCustomer Satisfaction Comparative AnalysisCustomer Relationship Management AnalysisEnd-User Perception of Smaller SuppliersAkzo NobelCompany ProfileCustomer SatisfactionPerceived Strengths and Weaknesses as a SupplierArch CoatingsCompany ProfileCustomer SatisfactionPerceived Strengths and Weaknesses as a SupplierBASFCompany ProfileCustomer SatisfactionPerceived Strengths and Weaknesses as a SupplierBecker AcromaCompany ProfileCustomer SatisfactionPerceived Strengths and Weaknesses as a SupplierPerception Amongst End-Users who are not Supplied by Becker AcromaHesseCompany ProfileCustomer SatisfactionPerceived Strengths and Weaknesses as a SupplierIVMCompany ProfileCustomer SatisfactionPerceived Strengths and Weaknesses as a SupplierMorrell'sCompany ProfileAnalysis of End-User OpinionNabersaCompany ProfileAnalysis of End-User OpinionServaisCompany ProfileAnalysis of End-User OpinionSonneborn and RieckCompany ProfileAnalysis of End-User OpinionCustomer Satisfaction Analysis for the European Furniture Coatings Market, Market Positioning of the Leading Supplier CompaniesIntroductionIntroductionAkzo NobelComparison of Customer NeedsEnd-User Perception of Relative StrengthsArch CoatingsComparison of Customer NeedsEnd-User Perception of Relative StrengthsBecker AcromaComparison of Customer NeedsEnd-User Perception of Relative StrengthsIVM GroupComparison of Customer NeedsEnd-User Perception of Relative StrengthsConclusionsRelative Market Positioning of the Leading CompaniesCustomer Satisfaction Analysis for the European Furniture Coatings Market, Market Engineering AwardsCustomer SatisfactionMarket Engineering Award for Customer SatisfactionCustomer LoyaltyMarket Engineering Award for Customer LoyaltyProduct Line StrategyMarket Engineering Award for Product Line StrategyProduct ValueMarket Engineering Award for Product ValueProduct InnovationMarket Engineering Award for Product InnovationDelivery ReliabilityMarket Engineering Award for Delivery ReliabilityCustomer Satisfaction Analysis for the European Furniture Coatings Market, Database of Key SuppliersFurniture Coatings ManufacturersWood CoatingsMetal Coatings




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