Customer Service Assurance: The First Step Toward Customer Experience Management

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In the current telecommunication services environment, competitive forces and complex integrated service offerings are requiring communication service providers (CSPs) to alter their business strategies to focus on the customer, not just the network.

Table of Contents

Customer Service Assurance: The First Step Toward Customer Experience ManagementOSSCS 8-03Executive SummaryIntroductionThe Need for Customer Service AssuranceCustomer Service Assurance OverviewCreating Customer CentricityObstacles to CSAQuantitative ResultsStratecast - The Last WordAbout Stratecast PartnersVendor ProfilesAgilentAmdocsArantechBrix NetworksDigital FuelEmpirixEricssonInfosysNetCrackerNokiaSupportSoftTTITekelec; Inc.TektronixTelcordiaVallent (IBM)




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