Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants are Essential

The Migration from Legacy 911 to Next Generation 911

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This Stratecast report will analyze:·     The things customers want from their interactions with companies today.·     The things companies are seeking from those interactions, and the systems that enable and enhance interactions.·     The role of omni-channel communications in optimizing the customer experience.·     The role of technologies such as artificial intelligence (AI) and machine learning in creating a winning scenario for both customers and providers.The report will then discuss a solution that uses AI and machine learning to provide better solutions for providers, and an optimized experience for

Table of Contents

Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants are EssentialBDA 3-02IntroductionCompanies Want to Optimize Customer Experience, but Reality IntrudesSpecific Challenges by VerticalCustomers Want Fast Answers Online, Not Waiting on a Phone LineGiving Customers What They Want: Virtual AssistantsVAs: The Tactical PerspectiveVAs: Strategic ImperativeA Premier Provider of VA Solutions: Creative VirtualV-Person Addresses Large and Growing Segment of $41.18B BDA MarketVAs in Action: Case Study SnapshotsStratecast - The Last WordAbout StratecastAbout Frost & Sullivan

Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.