Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants are Essential

The Migration from Legacy 911 to Next Generation 911

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This Stratecast report will analyze:
·     The things customers want from their interactions with companies today.
·     The things companies are seeking from those interactions, and the systems that enable and enhance interactions.
·     The role of omni-channel communications in optimizing the customer experience.
·     The role of technologies such as artificial intelligence (AI) and machine learning in creating a winning scenario for both customers and providers.
The report will then discuss a solution that uses AI and machine learning to provide better solutions for providers, and an optimized experience for customers.

Table of Contents

Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants are EssentialBDA 3-02IntroductionCompanies Want to Optimize Customer Experience, but Reality IntrudesSpecific Challenges by VerticalCustomers Want Fast Answers Online, Not Waiting on a Phone LineGiving Customers What They Want: Virtual AssistantsVAs: The Tactical PerspectiveVAs: Strategic ImperativeA Premier Provider of VA Solutions: Creative VirtualV-Person Addresses Large and Growing Segment of $41.18B BDA MarketVAs in Action: Case Study SnapshotsStratecast - The Last WordAbout StratecastAbout Frost & Sullivan




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