Demand Analysis for the North American Customer Chat Market

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Chat is not new, but it is only recently that contact centers have realized its ability to provide high quality customer engagement and greater agent productivity. The primacy of the web as customers' initial points of contact with organizations is now making chat a seamless extension component of the customer experiences. This market insight presents an overview of the customer chat market in North America. It discusses key trends, such as mobile, social, and video, drivers, restraints, and recommendations. It explores demand by premise-installed and hosted delivery, and industry vertical. It is a useful guide for contact center organizations and vendors seeking to understand the benefits, challenges and the potential of chat.

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Demand Analysis for the North American Customer Chat MarketChat Applications MarketNorth American Customer Chat Market




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