Demand Analysis of the BPO and Contact Centre Market within the South African Financial and Retail Sectors

Identifying Specific Opportunities Within the Two Sectors

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Regular Price: USD 9,500

Special Price USD 7,125

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The aim of this research service is to strategically analyse the South African business process outsourcing and contact centre market. It provides the current and future size of the market. The forecasts are done over three scenarios, each with differing levels of success in the outcome: high road, middle road, and low road. The assumptions associated with each scenario are also presented. More pertinently, the study analyses the demand dynamics of the market, which encompasses identifying the key end users in the financial and retail sectors and how to understand user requirements and trends. It also provides strategic recommendations for current and future market participants.

Table of Contents

Demand Analysis of the BPO and Contact Centre Market within the South African Financial and Retail Sectors, Executive SummaryOverview of Executive SummaryIntroduction to the Executive SummaryDemand Analysis of the BPO and Contact Centre Market within the South African Financial and Retail Sectors, External Challenges, Total Market Drivers and RestraintsOverview of the External ChallengesIntroduction to the External Challenges, Total Market Drivers and RestraintsDemand Analysis of the BPO and Contact Centre Market within the South African Financial and Retail Sectors, Total Market Forecasts and TrendsOverview of the Total Market Forecasts and TrendsIntroduction to the Total Market Forecasts and TrendsDemand Analysis of the BPO and Contact Centre Market within the South African Financial and Retail Sectors, Demand AnalysisOverview of the Demand AnalysisIntroduction to the Demand AnalysisDemand Analysis of the BPO and Contact Centre Market within the South African Financial and Retail Sectors, Strategic Recommendations and ConclusionOverview of the Strategic RecommendationsIntroduction to the Strategic RecommendationsDemand Analysis of the BPO and Contact Centre Market within the South African Financial and Retail Sectors, The Last WordOverview of the Last WordIntroduction to the Last Word




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