Digital Customer Centricity Depends on a Unified User Identity: Capping Installed Systems is the Surest Way to Deliver Digital Services

Digital Customer Centricity Depends on a Unified User Identity: Capping Installed Systems is the Surest Way to Deliver Digital Services

RELEASE DATE
01-Sep-2017
REGION
North America
Research Code: 9B0F-00-38-00-00
SKU: EM00266-NA-SF_20684

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SKU
EM00266-NA-SF_20684

$3,000.00

$2,250.00 save 25 %

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Description

This report explains why transforming to a user-first business mindset is essential for CSPs to deliver an internet-like experience so essential in today’s digital services marketplace. The report looks at why a CSP’s customer management systems are grossly inadequate for meeting customer-centric business needs. It also shows how UXP Systems’ cloud-enabled digital user platform helps to transition legacy customer engagement systems into an identity-driven way of doing business. In short, there is still life left in today’s legacy customer management environment—it just needs to be reawakened.

Table of Contents

Introduction

The Need for User-Level Engagement

Digital Identity: The Basis for User Engagement

The Digital Services Imperative: Innovate Above Monolithic Systems

Value Creation in Digital Identity

User Lifecycle Management

Stratecast - The Last Word

About ODAM

About Stratecast

About Frost & Sullivan

Related Research
This report explains why transforming to a user-first business mindset is essential for CSPs to deliver an internet-like experience so essential in today’s digital services marketplace. The report looks at why a CSP’s customer management systems are grossly inadequate for meeting customer-centric business needs. It also shows how UXP Systems’ cloud-enabled digital user platform helps to transition legacy customer engagement systems into an identity-driven way of doing business. In short, there is still life left in today’s legacy customer management environment—it just needs to be reawakened.
More Information
No Index No
Podcast No
Author Karl Whitelock
Industries Entertainment and Media
WIP Number 9B0F-00-38-00-00
Is Prebook No