Digital Customer Centricity Depends on a Unified User Identity: Capping Installed Systems is the Surest Way to Deliver Digital Services

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This report explains why transforming to a user-first business mindset is essential for CSPs to deliver an internet-like experience so essential in today’s digital services marketplace. The report looks at why a CSP’s customer management systems are grossly inadequate for meeting customer-centric business needs. It also shows how UXP Systems’ cloud-enabled digital user platform helps to transition legacy customer engagement systems into an identity-driven way of doing business. In short, there is still life left in today’s legacy customer management environment—it just needs to be reawakened.

Table of Contents

Digital Customer Centricity Depends on a Unified User Identity: Capping Installed Systems is the Surest Way to Deliver Digital ServicesSPIE 2017 #31 - September 1/2017IntroductionThe Need for User-Level EngagementDigital Identity: The Basis for User EngagementThe Digital Services Imperative: Innovate Above Monolithic SystemsValue Creation in Digital IdentityUser Lifecycle ManagementStratecast - The Last WordAbout ODAMAbout StratecastAbout Frost & Sullivan




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