Digital Transformation in the Indian Retail, Education, Media & Entertainment Sectors, 2017

Digital Transformation in the Indian Retail, Education, Media & Entertainment Sectors, 2017

Customer Experience is the Center of Focus with Analytics and Mobility in the Background

RELEASE DATE
24-May-2017
REGION
South Asia, Middle East & North Africa
Research Code: P972-01-00-00-00
SKU: IT03406-SA-MO_20356

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Description

Frost & Sullivan (F&S) determines digital enterprise transformation as a set of activities that will reform business processes, empower stakeholders and provide new revenue models using digital technologies (such as Social Media, Mobility, Big Data and Analytics, Cloud technologies, IoT & Automation, and Cyber Security) and by embracing new digital avenues. In the National Digital enterprise readiness Index- survey, F&S has extensively covered the adoption of these digital technologies in transforming the business and creating new opportunities for growth.

Retail industry is the early adopter with respect to adopting digital technologies, whereas the education industry is primarily in the watch-and-learn phase or in initial stages of implementation of IoT and other technologies.

Social media tools have been the most commonly embraced platforms for collaboration, customer interaction and internal marketing. Enterprise social networks are leveraged to enable formal and informal interactions within and outside an enterprise, thereby ensuring uniform and transparent communication.

Enterprises are embracing BYOD (Bring-Your-Own-Devices, part of enterprise mobility) to enable the use of personal devices and the concept of work anytime-anywhere to improve employee efficiency and effectiveness. In the customer-first world, mobile has been at the center stage and the business models are coined to collect data and give a customer a uniform Omni-channel experience.

Analytics enables unleashing the power of internal and external data gathered from various mediums through data discovery and visualization and advanced analytics.

Proactive measures are required for securing access, networks, data, applications, and the perimeter. This is the key to achieving the smarter workplaces of the future. Security is the most important decision making factor when organizations select a cloud provider, followed by reliability. There is more confidence in the cloud today, which is indicated by the growing use of cloud services for customer-facing solutions such as customer experience management and digital marketing. Over the next few years, enterprise mobility will be the top solution to be moved the cloud.

The Internet of Things (IoT) is a platform in which all objects that are identified through unique identifiers, communicate with one another to transfer data over a network without any human intervention in a business environment. IoT is taking off in Retail, Education, and TTL, with consumer products ranging from connected home services to wearable devices. About 35% have deployed next-gen solutions and over 30% of respondents said that they have customized services addressing customers, distributors, and suppliers.

In India, CIOs are adopting digital technologies at various levels based on the immediate need of organizations and revenue goals. There is a lack of holistic approach which is essential for long-term benefits. The study gives a perspective both about the demand and the supply side of the market to identify the maturity of the solutions available and also the levels of DT activities across various industries in the country. The study analyses the challenges and drivers of digital transformation (DT) in India and also analyzes the levels of DT activities in major industries such as healthcare, manufacturing, BFSI, retail, and other sectors.

Table of Contents

Executive Summary

Mega Trends Abetting Digital Technologies

Digital Transformation Trends Enabling the Mega Trends

Impact of Trends on Verticals

Digital Transformation Journey

Impact of Digital Technologies

Top Technologies’ Penetration across Verticals

Uptake of Technology across Verticals

Digital Transformation Case Studies

Digital Technologies Penetration across the Globe

Indian Market Snapshot

Indian Digital Economy

Growth Drivers

Restraints

Digital Transformation from an Adoption Standpoint

Opportunity Zones in India

Market Survey

Technology Drivers and Restraints

Technology Investment Areas

Social Media

Cloud Technologies

Big Data and Analytics

Security

Final Words on Digital Transformation

IT/ITES

Enterprise Digital Transformation (EDT) Snapshot

Key Takeaways from a Supply-side Standpoint

Role of IT/ITES Companies in Digital Transformation

The Road Ahead to Digital Transformation for Enterprises

Legal Disclaimer

List of Figures
  • 1. Digital Transformation: Key Growth Drivers, Global, 2016–2020
  • 2. Digital Transformation: Key Restraints, Global, 2016–2020
  • 3. Zone of Opportunity, DT Market, India, 2016
  • 4. Total Digital Enterprise Transformation Solutions Market: IT/ITES Case Studies, India, 2016
  • 5. Key Technologies/Case Studies Available, India, 2016
  • 6. Retail EDT Snapshot, India, 2016
  • 7. The Road Ahead to Digital Transformation, India, 2016–2020
List of Charts
  • 1. Impact of Trends on Verticals, India, 2016–2020
  • 2. Total Digital Enterprise Transformation Solutions Market: Percent Share of Digital Technologies on Total Digital Spend of Each Vertical, Global, 2016
  • 3. Uptake of Technology across Verticals, Global, 2016
  • 4. Categorization by Revenue, India, 2016
  • 5. Categorization by Designation of Respondent, India, 2016
  • 6. Categorization by IT Management, India, 2016
  • 7. Categorization by Type of IT Infrastructure, India, 2016
  • 8. Major Drivers in Implementing Digital Technology in Other Sectors, India, 2016
  • 9. Major Restraints in Implementing Digital Technology in Manufacturing Sector, 2016
  • 10. Areas of IT Investment, India, 2016
  • 11. Key Inflection Points, India, 2016
  • 12. Areas of Social Media Presence, India, 2016
  • 13. Usage of Social Media, India, 2016
  • 14. Cloud Deployment by Type, India, 2016
  • 15. Impact on Business Due to Cloud Adoption, India, 2016
  • 16. Key Requirements for Analytical Solution Adoption, India, 2016
  • 17. Major Hindrances or Challenges Impeding Analytics Adoption, India, 2016
  • 18. Basic Security Solutions Adopted, India, 2016
  • 19. Critical Aspects for Enterprises w.r.t. Security, India, 2016
  • 20. Digital Transformation Scores in Retail, Global vs. Indian vs. Industry Standards, 2016
  • 21. Region-wise Digital Services Portfolio Focus, Global vs. India, 2016
  • 22. EDT Portfolio: Vertical Offerings, Global, 2016
  • 23. EDT Solutions, Global, 2016
  • 24. Digital Services Portfolio Focus by Vertical, India, 2016
  • 25. Driver of EDT (Vendor standpoint), India, 2016
  • 26. EDT Opportunity, India, 2016–2020
  • 27. Challenges of EDT (Vendor standpoint), India, 2016
  • 28. Global Suppliers’ Digital Revenue Heat Map, Global, 2016
  • 29. Alignment to Digital Initiative, India, 2016–2020
  • 30. Adoption Reality Comparison with World and Benchmark Standards, India, 2016
  • 31. Top Technology Recommendation, India, 2016
  • 32. Digital Transformation Implementation Timeline, India, 2016–2018
  • 33. IT/ITES Industry, Vertical Opportunity, India, 2016
Related Research
Frost & Sullivan (F&S) determines digital enterprise transformation as a set of activities that will reform business processes, empower stakeholders and provide new revenue models using digital technologies (such as Social Media, Mobility, Big Data and Analytics, Cloud technologies, IoT & Automation, and Cyber Security) and by embracing new digital avenues. In the National Digital enterprise readiness Index- survey, F&S has extensively covered the adoption of these digital technologies in transforming the business and creating new opportunities for growth. Retail industry is the early adopter with respect to adopting digital technologies, whereas the education industry is primarily in the watch-and-learn phase or in initial stages of implementation of IoT and other technologies. Social media tools have been the most commonly embraced platforms for collaboration, customer interaction and internal marketing. Enterprise social networks are leveraged to enable formal and informal interactions within and outside an enterprise, thereby ensuring uniform and transparent communication. Enterprises are embracing BYOD (Bring-Your-Own-Devices, part of enterprise mobility) to enable the use of personal devices and the concept of work anytime-anywhere to improve employee efficiency and effectiveness. In the customer-first world, mobile has been at the center stage and the business models are coined to collect data and give a customer a uniform Omni-channel experience. Analytics enables unleashing the power of internal and external data gathered from various mediums through data discovery and visualization and advanced analytics. Proactive measures are required for securing access, networks, data, applications, and the perimeter. This is the key to achieving the smarter workplaces of the future. Security is the most important decision making factor when organizations select a cloud provider, followed by reliability. There is more confidence in the cloud today, which is indic
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Table of Contents | Executive Summary~ || Executive Summary~ | The Digital Transformation Journey~ || Mega Trends Abetting Digital Technologies~ || Digital Transformation Trends Enabling the Mega Trends~ || Impact of Trends on Verticals~ || Digital Transformation Journey~ || Impact of Digital Technologies~ || Top Technologies’ Penetration across Verticals~ || Uptake of Technology across Verticals~ || Digital Transformation Case Studies~ || Digital Technologies Penetration across the Globe~ | Digital Transformation—Indian Perspective~ || Indian Market Snapshot~ || Indian Digital Economy~ || Growth Drivers~ || Restraints~ || Digital Transformation from an Adoption Standpoint~ || Opportunity Zones in India~ | Retail and Other Verticals~ || Market Survey~ || Technology Drivers and Restraints~ || Technology Investment Areas~ || Social Media~ || Cloud Technologies~ || Big Data and Analytics~ || Security~ || Final Words on Digital Transformation~ | Case Studies~ || IT/ITES~ | The Way Forward for the IT/ITES Sector~ || Enterprise Digital Transformation (EDT) Snapshot~ || Key Takeaways from a Supply-side Standpoint~ || Role of IT/ITES Companies in Digital Transformation~ || The Road Ahead to Digital Transformation for Enterprises~ || Legal Disclaimer~ | The Frost & Sullivan Story~
List of Charts and Figures 1. Digital Transformation: Key Growth Drivers, Global, 2016–2020~ 2. Digital Transformation: Key Restraints, Global, 2016–2020~ 3. Zone of Opportunity, DT Market, India, 2016~ 4. Total Digital Enterprise Transformation Solutions Market: IT/ITES Case Studies, India, 2016~ 5. Key Technologies/Case Studies Available, India, 2016~ 6. Retail EDT Snapshot, India, 2016~ 7. The Road Ahead to Digital Transformation, India, 2016–2020~| 1. Impact of Trends on Verticals, India, 2016–2020~ 2. Total Digital Enterprise Transformation Solutions Market: Percent Share of Digital Technologies on Total Digital Spend of Each Vertical, Global, 2016~ 3. Uptake of Technology across Verticals, Global, 2016~ 4. Categorization by Revenue, India, 2016~ 5. Categorization by Designation of Respondent, India, 2016 ~ 6. Categorization by IT Management, India, 2016 ~ 7. Categorization by Type of IT Infrastructure, India, 2016 ~ 8. Major Drivers in Implementing Digital Technology in Other Sectors, India, 2016~ 9. Major Restraints in Implementing Digital Technology in Manufacturing Sector, 2016~ 10. Areas of IT Investment, India, 2016 ~ 11. Key Inflection Points, India, 2016 ~ 12. Areas of Social Media Presence, India, 2016 ~ 13. Usage of Social Media, India, 2016~ 14. Cloud Deployment by Type, India, 2016~ 15. Impact on Business Due to Cloud Adoption, India, 2016~ 16. Key Requirements for Analytical Solution Adoption, India, 2016~ 17. Major Hindrances or Challenges Impeding Analytics Adoption, India, 2016~ 18. Basic Security Solutions Adopted, India, 2016 ~ 19. Critical Aspects for Enterprises w.r.t. Security, India, 2016~ 20. Digital Transformation Scores in Retail, Global vs. Indian vs. Industry Standards, 2016 ~ 21. Region-wise Digital Services Portfolio Focus, Global vs. India, 2016 ~ 22. EDT Portfolio: Vertical Offerings, Global, 2016~ 23. EDT Solutions, Global, 2016 ~ 24. Digital Services Portfolio Focus by Vertical, India, 2016 ~ 25. Driver of EDT (Vendor standpoint), India, 2016~ 26. EDT Opportunity, India, 2016–2020~ 27. Challenges of EDT (Vendor standpoint), India, 2016~ 28. Global Suppliers’ Digital Revenue Heat Map, Global, 2016~ 29. Alignment to Digital Initiative, India, 2016–2020~ 30. Adoption Reality Comparison with World and Benchmark Standards, India, 2016~ 31. Top Technology Recommendation, India, 2016~ 32. Digital Transformation Implementation Timeline, India, 2016–2018~ 33. IT/ITES Industry, Vertical Opportunity, India, 2016~
Author Gowtham B
Industries Information Technology
WIP Number P972-01-00-00-00
Is Prebook No