Digital Transformation in the Indian Telecom Sector, 2017 

Focus on Enhancing Cloud Portfolio to Expand Digital Services

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Frost & Sullivan (F&S) determines digital enterprise transformation as a set of activities that will reform business processes, empower stakeholders and provide new revenue models using digital technologies (such as Social Media, Mobility, Big Data and Analytics, Cloud technologies, IoT & Automation, and Cyber Security) and by embracing new digital avenues. In the National Digital enterprise readiness Index- survey, F&S has extensively covered the adoption of these digital technologies in transforming the business and creating new opportunities for growth.

Enterprise social networks are leveraged to enable formal and informal interactions within and outside an enterprise, thereby ensuring uniform and transparent communication. In telecom, social media is used as the customer communication channel and engagement tool to understand their core issues, and in background, run data analytics to know consumer behaviors. About 90% of the telecom operators use social media for customer sentiments analysis, customer engagement, and loyalty programs.

Enterprises are embracing BYOD (Bring-Your-Own-Devices, part of enterprise mobility) to enable the use of personal devices and the concept of work anytime-anywhere to improve employee efficiency and effectiveness. In the customer-first world, mobile has been at the center stage and the business models are coined to collect data and give the customer a uniform Omni-channel experience.
Analytics enables unleashing the power of internal and external data gathered from various mediums through data discovery and visualization and advanced analytics.

Enterprise cloud allows a company to leverage cloud computing for critical as well as non-critical applications, thereby ensuring business agility, collaboration, and long-term cost savings. Telecom ISPs have invested substantially in bandwidth infrastructure; currently concentrating on increasing the connectivity speed. Telcos also serve as sell through for cloud services, and play an important role in the digital transformation of other sectors. The network services are bundled with cloud and packaged together. Connection between various cloud DCs is free.
Automating Business Support Systems (BSS) and Operating support systems (OSS) will be the foundation of the network of the future. This would help BSS and OSS to respond to automatically to service and resource events, reduce risk, and work faster. Automating these services creates 2–3 times of savings during the short term.

In India, CIOs are adopting digital technologies at various levels based on the immediate need of organizations and revenue goals. There is a lack of holistic approach which is essential for long-term benefits. The study gives a perspective both about the demand and the supply side of the market to identify the maturity of the solutions available and also the levels of DT activities across various industries in the country. The study analyzes the challenges and drivers of digital transformation (DT) in India and also analyzes the levels of DT activities in major industries such as healthcare, manufacturing, BFSI, retail, and other sectors.

Table of Contents

1. Executive Summary
Key Findings
2. The Digital Transformation Journey
Mega Trends Abetting Digital Technologies
Digital Transformation Trends Enabling the Mega Trends
Impact of Trends on Verticals
Digital Transformation Journey
Impact of Digital Technologies
Top Technologies’ Penetration across Verticals
Uptake of Technology across Verticals
Digital Transformation Case Studies
Digital Technologies Penetration across the Globe
3. Digital Transformation—Indian Perspective
Indian Market Snapshot
Indian Digital Economy
Growth Drivers
Restraints
Digital Transformation from an Adoption Standpoint
Opportunity Zones in India
4. Telecom
Telecom Sector in India
Telecom Market Survey
Indian Telecom Industry Technology Drivers and Restraints
Technology Investment Areas
Social Media in Telecom
Cloud Technologies in Telecom
Big Data and Analytics in Telecom
Automation in Telecom
Cyber Security in Telecom
Final Words on Digital Transformation in Telecom
5. Case Studies (Demand Side)
Digitization
6. The Way Forward for the IT/ITES Sector
Enterprise Digital Transformation (EDT) Snapshot
Key Takeaways from a Supply-side Standpoint
Role of IT/ITES Companies in Telecom Digital Transformation
The Road Ahead to Digital Transformation for Enterprises
Legal Disclaimer
7. The Frost & Sullivan Story


List of Figures & Charts

1. Impact of Trends on verticals, India, 2016–2020
2. Impact of Trends on Verticals, India, 2016–2020
3. Digital Transformation: Key Growth Drivers, Global, 2016–2020
4. Digital Transformation: Key Restraints, Global, 2016–2020
5. Zone of Opportunity, DT Market, India, 2016
6. Total Digital Enterprise Transformation Solutions Market: BFSI Case Studies, India, 2016
7. EDT Opportunity, India, 2016–2020
8. Alignment to Digital Initiative, India, 2016–2020
9. Key Technologies/Case Studies Available, India, 2016
10. Telecom EDT Snapshot, India, 2016
11. Digital Transformation Implementation Timeline, India, 2016–2018
12. IT/ITES Industry, Vertical Opportunity, India, 2016
13. The Road Ahead to Digital Transformation, India, 2016–2020


1. Total Digital Enterprise Transformation Solutions Market: Percent Share of Digital Technologies on Total Digital Spend of Each Vertical, Global, 2016
2. Uptake of Technology across Verticals, Global, 2016
3. Number of Circles by Operator Presence, India, 2016
4. Categorization by Service Provided, India, 2016
5. Categorization by ARPU, India, 2016
6. Penetration by City Size, India, 2016
7. Major Drivers in Implementing Digital Technology in Telecom Sector, India, 2016
8. Major Restraints in Implementing Digital Technology in Telecom Sector, India, 2016
9. DT Market: Areas of IT Investment, India, 2016
10. DT Market: Key Inflection Points, India, 2016
11. Areas of Social Media Presence, India, 2016
12. Usage of Social Media, India, 2016
13. Cloud Deployment by Type, India, 2016
14. Impact on Business Due to Cloud Adoption, India, 2016
15. Top 3 Challenges Impacting Cloud Investment, India, 2016
16. Key Requirements for Analytical Solution Adoption, India, 2016
17. Major Hindrances or Challenges Impeding Analytics Adoption, India, 2016
18. Major Reasons to Adopt Automation Solutions, India, 2016
19. Automation Solutions Adoption Cycle, India, 2016
20. Security Incidents Types in the Past 3 Years, India, 2016
21. Critical Aspects for Telecoms w.r.t. Security, India, 2016
22. Digital Transformation Scores in Telecom, Global vs. Indian vs. Industry Standards, 2016
23. Region-wise Digital Services Portfolio Focus, Global vs. India, 2016
24. EDT Portfolio: Vertical Offerings, Global, 2016
25. EDT Solutions, Global, 2016
26. Digital Services Portfolio Focus by Vertical, India, 2016
27. Driver of EDT (Vendor standpoint), India, 2016
28. Challenges of EDT (Vendor standpoint), India, 2016
29. Global Suppliers’ Digital Revenue Heat Map, Global, 2016
30. Telecom Adoption Reality Comparison with World and Benchmark Standards, India, 2016
31. Top Technology Recommendation, India, 2016



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