Digital Transformation Meets the Contact Center

Digital Transformation Meets the Contact Center

What Companies Need to Know to Survive in a Digital World

RELEASE DATE
05-Oct-2016
REGION
North America
Research Code: 9857-00-73-00-00
SKU: IT03206-NA-MR_19416

$1,500.00

Special Price $1,125.00 save 25 %

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SKU
IT03206-NA-MR_19416

$1,500.00

$1,125.00 save 25 %

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Description

Digital Transformation is the strategy and execution of harnessing digital assets and information across an organization, bringing all areas of the business into alignment with the needs of all stakeholders, including employees, customers, prospects, suppliers, distributors and partners. It is as much a mindset as it is a change in technology and its use. This market insight will examine the changes that digital transformation is having on customer care, technology providers, and the steps that forward thinking companies need to take to fully embrace it.

Table of Contents

Digital Transformation Meets the Contact Center

Related Research
Digital Transformation is the strategy and execution of harnessing digital assets and information across an organization, bringing all areas of the business into alignment with the needs of all stakeholders, including employees, customers, prospects, suppliers, distributors and partners. It is as much a mindset as it is a change in technology and its use. This market insight will examine the changes that digital transformation is having on customer care, technology providers, and the steps that forward thinking companies need to take to fully embrace it.
More Information
No Index No
Podcast No
Author Nancy Jamison
Industries Information Technology
WIP Number 9857-00-73-00-00
Is Prebook No