Description

The study investigates the perspective of C-level executives in North America with regards to communications and collaboration tools. Conferencing and messaging tools have high awareness and usage and are used extensively at all levels of the organization. Mobile phones are the most popular communication endpoint. The communications and collaboration market proves to be highly competitive, but consolidated to a large degree. The most popular pattern is usage of up to three providers. All communications and collaboration tools have been evaluated as similarly important. The surveyed tools satisfy or exceed C-level executives’ expectations. Half of surveyed companies plan to increase budgets for these tools in the next 12 months