Description

Frost & Sullivan’s objectives for this research service include identifying attitudes and beliefs of vehicle owners in the United States regarding vehicle maintenance. This service identifies oil change and fuel purchase behaviors, determines replacement part behaviors, and identifies usage rates of roadside assistance. Since attitudes have not changed but behaviors have, it appears the economic recovery is the largest contributing factor. This research targeted 1,098 United States vehicle owners who have had general vehicle maintenance performed on their primary vehicle within the past twelve months.