Contact Centre Outsourcing in Europe

Contact Centre Outsourcing in Europe

Contact centre outsourcing in Europe

RELEASE DATE
02-May-2011
REGION
Europe
Research Code: M6F6-01-00-00-00
SKU: IT02017-EU-MR_11772
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Description

Contact centre outsourcing market in Europe is going through a period of consolidation. Contact centre clients are primarily focused on cost but we are seeing increasing focus on quality and added value services. Public sector, travel/hospitality and retail/CPG verticals are expected to show high growth in the 2011-17 period. We are expecting that spending review by several governments in Europe will lead to new contact centre contracts being awarded in the public sector. This study provides a detailed insight into the Contact Centre Outsourcing market in EMEA. Insights include market share, revenue forecast, seat forecast, vertical forecast, function forecast and country specific insights into UK, Germany, France, Spain, Italy and Benelux.

Table of Contents

European Contact Centre Outsourcing Market

  • Introduction
Related Research
Contact centre outsourcing market in Europe is going through a period of consolidation. Contact centre clients are primarily focused on cost but we are seeing increasing focus on quality and added value services. Public sector, travel/hospitality and retail/CPG verticals are expected to show high growth in the 2011-17 period. We are expecting that spending review by several governments in Europe will lead to new contact centre contracts being awarded in the public sector. This study provides a detailed insight into the Contact Centre Outsourcing market in EMEA. Insights include market share, revenue forecast, seat forecast, vertical forecast, function forecast and country specific insights into UK, Germany, France, Spain, Italy and Benelux.
More Information
No Index No
Podcast No
Author Suvradeep Bhattacharjee
Industries Information Technology
WIP Number M6F6-01-00-00-00
Is Prebook No