Contact Centre Outsourcing in Europe
Contact Centre Outsourcing in Europe
Contact centre outsourcing in Europe
02-May-2011
Europe
$4,950.00
Special Price $3,712.50 save 25 %
Description
Contact centre outsourcing market in Europe is going through a period of consolidation. Contact centre clients are primarily focused on cost but we are seeing increasing focus on quality and added value services. Public sector, travel/hospitality and retail/CPG verticals are expected to show high growth in the 2011-17 period. We are expecting that spending review by several governments in Europe will lead to new contact centre contracts being awarded in the public sector. This study provides a detailed insight into the Contact Centre Outsourcing market in EMEA. Insights include market share, revenue forecast, seat forecast, vertical forecast, function forecast and country specific insights into UK, Germany, France, Spain, Italy and Benelux.
Table of Contents
European Contact Centre Outsourcing Market
- Introduction
Related Research
Popular Topics
No Index | No |
---|---|
Podcast | No |
Author | Suvradeep Bhattacharjee |
Industries | Information Technology |
WIP Number | M6F6-01-00-00-00 |
Is Prebook | No |