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Cloud Telephony Services in India
Cloud Telephony Services in India
Customer Engagement and Experience with Cloud Telephony
RELEASE DATE
03-Dec-2014
03-Dec-2014
REGION
South Asia, Middle East & North Africa
South Asia, Middle East & North Africa
Research Code: 9ABD-00-08-00-00
SKU: TE00214-SA-MR_01324
$1,500.00
Special Price $1,125.00 save 25 %
In stock
SKU
TE00214-SA-MR_01324
Description
The cloud telephony services market in India has grown immensely over the last few years. However, the market is still at a nascent stage, with most participants providing the lower range of offerings such as outbound dialers or bulk SMS broadcasting. More sophisticated market participants offer Application Programming Interfaces (APIs) and analytics as part of their solutions. The base year of the study is 2013, with the forecast period ranging from 2014 to 2020.
Table of Contents
Key Findings
Market Definitions—Cloud Telephony
Research Objectives, Scope, and Methodology
Market Drivers
Market Drivers—Explained
Market Restraints
Market Restraints—Explained
Market Restraints—Explained (continued)
Comparison of On-Premise Telephony and Cloud Telephony
Functions Provided by Cloud Telephony
Cloud Telephony’s Key to Success
Measuring and Influencing Customer Experience with the Adoption of Cloud Telephony
Increasing Customer Interaction and Experience
Potential Areas Indian Enterprises can Leverage Cloud Telephony
Vertical Traction—Highest among High Touch Consumer Enterprises
Use Cases for Cloud Telephony
Snapshot of the Cloud Telephony Services Market
Vendor Profiling—Knowlarity Communications
Vendor Profiling—Ozonetel Systems
Vendor Profiling—Exotel
Profiling the “Others” Segment
The Last Word—Three Big Predictions
List of Abbreviations Used
Legal Disclaimer
The Frost & Sullivan Story
Value Proposition: Future of Your Company & Career
Global Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy
Popular Topics
The cloud telephony services market in India has grown immensely over the last few years. However, the market is still at a nascent stage, with most participants providing the lower range of offerings such as outbound dialers or bulk SMS broadcasting. More sophisticated market participants offer Application Programming Interfaces (APIs) and analytics as part of their solutions. The base year of the study is 2013, with the forecast period ranging from 2014 to 2020.
| No Index | Yes |
|---|---|
| Podcast | No |
| Author | Joanna Paul |
| Industries | Telecom |
| WIP Number | 9ABD-00-08-00-00 |
| Is Prebook | No |