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Customer Experience Management: Let's Go to the Video
Customer Experience Management: Let's Go to the Video
RELEASE DATE
28-Oct-2011
28-Oct-2011
REGION
North America
North America
Research Code: D564-00-1B-00-00
SKU: IT01874-GL-MR_11629
$2,450.00
In stock
SKU
IT01874-GL-MR_11629
Description
This Stratecast SPIE report will focus on the area of CEM that plays the lead role in providing that outside-in user perspective on what users are experiencing; discuss why a specialized approach to video is necessary; and explore ways to give communications service providers (CSPs) monetary incentives—beyond merely the fear of churn—to deliver a better video experience.
Table of Contents
Introduction
Video Usage Is On the Rise, but Video Quality Is Slowing Monetization
All the Quality You Can Buy . . . with Little or No Return
APM is a Cornerstone of CEM
APM Solutions Exist, but Video Is a Blind Spot
Elements of Video APM
What Other Incentives Do CSPs Have For Deploying Video APM?
Avvasi Video APM Helps CSPs Manage Video Explosion, Maintain QoE
Stratecast - The Last Word
About Stratecast
This Stratecast SPIE report will focus on the area of CEM that plays the lead role in providing that outside-in user perspective on what users are experiencing; discuss why a specialized approach to video is necessary; and explore ways to give communications service providers (CSPs) monetary incentivesbeyond merely the fear of churnto deliver a better video experience.
| No Index | Yes |
|---|---|
| Podcast | No |
| Industries | Information Technology |
| WIP Number | D564-00-1B-00-00 |
| Is Prebook | No |