Customer Service Assurance (CSA) - An Essential Component of Customer Experience Management

Customer Service Assurance (CSA) - An Essential Component of Customer Experience Management

RELEASE DATE
02-May-2009
REGION
North America
Research Code: D563-00-90-00-00
SKU: TE02706-EU-MR_14336
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$2,450.00

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Description

This report defines CEM and CSA as they pertain to the communications industry. It describes how CSA provides a critical set of customer-and service-focused measures to support CEM. It discusses some of the critical issues about the evolving CSA marketplace as the changing communications landscape gains customer interest almost exclusively at the hand of increasing complexity.

Table of Contents

Introduction

Evolution of CEM and CSA within the Communications Industry

Accanto Systems - New Name but Established CSA Player

Case Example Implementation - A European Mobile Operator

Stratecast - The Last Word

About Stratecast

Related Research
This report defines CEM and CSA as they pertain to the communications industry. It describes how CSA provides a critical set of customer-and service-focused measures to support CEM. It discusses some of the critical issues about the evolving CSA marketplace as the changing communications landscape gains customer interest almost exclusively at the hand of increasing complexity.
More Information
No Index Yes
Podcast No
Industries Telecom
WIP Number D563-00-90-00-00
Is Prebook No