Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants are Essential
Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants are Essential
The Migration from Legacy 911 to Next Generation 911
RELEASE DATE
26-Mar-2015
26-Mar-2015
REGION
North America
North America
Research Code: 9A37-00-1B-00-00
SKU: MX00090-NA-SF_17808
$2,450.00
Special Price $1,837.50 save 25 %
In stock
SKU
MX00090-NA-SF_17808
Description
This Stratecast report will analyze:
· The things customers want from their interactions with companies today.
· The things companies are seeking from those interactions, and the systems that enable and enhance interactions.
· The role of omni-channel communications in optimizing the customer experience.
· The role of technologies such as artificial intelligence (AI) and machine learning in creating a winning scenario for both customers and providers.
The report will then discuss a solution that uses AI and machine learning to provide better solutions for providers, and an optimized experience for customers.
Table of Contents
Introduction
Companies Want to Optimize Customer Experience, but Reality Intrudes
Specific Challenges by Vertical
Customers Want Fast Answers Online, Not Waiting on a Phone Line
Giving Customers What They Want: Virtual Assistants
VAs: The Tactical Perspective
VAs: Strategic Imperative
A Premier Provider of VA Solutions: Creative Virtual
V-Person Addresses Large and Growing Segment of $41.18B BDA Market
VAs in Action: Case Study Snapshots
Stratecast - The Last Word
About Stratecast
About Frost & Sullivan
Related Research
Popular Topics
This Stratecast report will analyze:
· The things customers want from their interactions with companies today.
· The things companies are seeking from those interactions, and the systems that enable and enhance interactions.
· The role of omni-channel communications in optimizing the customer experience.
· The role of technologies such as artificial intelligence (AI) and machine learning in creating a winning scenario for both customers and providers.
The report will then discuss a solution that uses AI and machine learning to provide better solutions for providers, and an optimized experience for customers.
No Index | No |
---|---|
Podcast | No |
Author | Jeff Cotrupe |
Industries | Telecom |
WIP Number | 9A37-00-1B-00-00 |
Is Prebook | No |