Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants are Essential

Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants are Essential

The Migration from Legacy 911 to Next Generation 911

RELEASE DATE
26-Mar-2015
REGION
North America
Research Code: 9A37-00-1B-00-00
SKU: MX00090-NA-SF_17808
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SKU
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$2,450.00

$1,837.50save 25 %

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Description

This Stratecast report will analyze:
·     The things customers want from their interactions with companies today.
·     The things companies are seeking from those interactions, and the systems that enable and enhance interactions.
·     The role of omni-channel communications in optimizing the customer experience.
·     The role of technologies such as artificial intelligence (AI) and machine learning in creating a winning scenario for both customers and providers.
The report will then discuss a solution that uses AI and machine learning to provide better solutions for providers, and an optimized experience for customers.

Table of Contents

Introduction

Companies Want to Optimize Customer Experience, but Reality Intrudes

Specific Challenges by Vertical

Customers Want Fast Answers Online, Not Waiting on a Phone Line

Giving Customers What They Want: Virtual Assistants

VAs: The Tactical Perspective

VAs: Strategic Imperative

A Premier Provider of VA Solutions: Creative Virtual

V-Person Addresses Large and Growing Segment of $41.18B BDA Market

VAs in Action: Case Study Snapshots

Stratecast - The Last Word

About Stratecast

About Frost & Sullivan

Related Research
This Stratecast report will analyze: · The things customers want from their interactions with companies today. · The things companies are seeking from those interactions, and the systems that enable and enhance interactions. · The role of omni-channel communications in optimizing the customer experience. · The role of technologies such as artificial intelligence (AI) and machine learning in creating a winning scenario for both customers and providers. The report will then discuss a solution that uses AI and machine learning to provide better solutions for providers, and an optimized experience for customers.
More Information
No Index No
Podcast No
Author Jeff Cotrupe
Industries Telecom
WIP Number 9A37-00-1B-00-00
Is Prebook No