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Agent Optimization Performance Software Markets
Agent Optimization Performance Software Markets
RELEASE DATE
12-Oct-2001
12-Oct-2001
REGION
North America
North America
Research Code: 6317-01-00-00-00
SKU: IT01088-AP-MR_10843
$3,950.00
Special Price $2,962.50 save 25 %
In stock
SKU
IT01088-AP-MR_10843
Description
This report focuses on the importance of agent performance in the contact center industry. The move from phone calls to multimedia channels combined with the trend from "cost centers" to "profit centers" are driving the costs of agents even higher. As such, improving agent performance has become a critical factor in most industries.
Table of Contents
Market Overview
- Executive Summary
- Challenges
Drivers and Restraints
- Drivers
- Restraints
Workforce Management Software
Workforce Management Forecasts and Trends
- Introduction
- Market Engineering Measurements
Workforce Management Competitive Analysis
- Revenue Forecasts
- Demand Analysis
- Pricing Trends
Workforce Management Strategic Recommendations
- Competitive Structure
- Market Share Analysis
- Product Analysis
Quality Monitoring Overview
Quality Monitoring Forecasts and Trends
Quality Monitoring Competitive Analysis
Quality Monitoring Strategic Recommendations
Market Overview
Popular Topics
This report focuses on the importance of agent performance in the contact center industry. The move from phone calls to multimedia channels combined with the trend from 'cost centers' to 'profit centers' are driving the costs of agents even higher. As such, improving agent performance has become a critical factor in most industries.
| No Index | Yes |
|---|---|
| Podcast | No |
| Industries | Information Technology |
| WIP Number | 6317-01-00-00-00 |
| Is Prebook | No |