Assessment of the Taiwan Contact Center Market

Assessment of the Taiwan Contact Center Market

RELEASE DATE
01-Dec-2005
REGION
Asia Pacific
Research Code: 4Z51-01-00-00-00
SKU: IT01060-AP-MR_10815
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Description

The Asia Pacific region represents a set of developed, developing, and under-developed contact center markets. As the Asian markets develop, the demand for better customer service is expected to increase and drive the growth of contact centers in the region. The dynamics in the marketplace is also driven by the global phenomena of outsourcing and offshoring. Contact center outsourcing is a key driver for the growth of the market. Many companies in Asia Pacific are considering outsourcing as a strategic option for their contact centers to reap benefits such as reduced costs, flexibility, and scalability of operations, and the ability to focus on business processes that are critical to their core business.

Table of Contents

Summary of Key Findings

  • Summary of Key Findings

Definitions and Methodology

  • Definitions and Methodology

Introduction

  • Introduction

State of the Industry

  • State of the Industry

Model Analysis

  • Model Analysis

Vertical Analysis

  • Vertical Analysis

Trends by Countries Serviced

  • Trends by Countries Serviced

Labor Trends

  • Labor Trends

Conclusion

  • Conclusion
Related Research
The Asia Pacific region represents a set of developed, developing, and under-developed contact center markets. As the Asian markets develop, the demand for better customer service is expected to increase and drive the growth of contact centers in the region. The dynamics in the marketplace is also driven by the global phenomena of outsourcing and offshoring. Contact center outsourcing is a key driver for the growth of the market. Many companies in Asia Pacific are considering outsourcing as a strategic option for their contact centers to reap benefits such as reduced costs, flexibility, and scalability of operations, and the ability to focus on business processes that are critical to their core business.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number 4Z51-01-00-00-00
Is Prebook No