EMEA Agent Performance Optimization Markets

EMEA Agent Performance Optimization Markets

RELEASE DATE
20-Jun-2008
REGION
Europe
Research Code: N329-01-00-00-00
SKU: IT02070-EU-MR_11825
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IT02070-EU-MR_11825
$4,950.00
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Description

This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring (QM) and workforce management (WFM) applications. It also provides market size, market share, forecasts and regional revenue breakdown. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.

Table of Contents

Summary of Major Findings

  • Introduction
  • Scope and Methodology
  • Product Definitions
  • Findings
  • Market Trends
  • Revenue Forecasts

Quality Monitoring

  • Market Engineering Measurements
  • Market Challenges
  • Market Drivers
  • Market Restraints
  • Revenue Forecasts
  • Demand Analysis by Geographic Region
  • Company Market Share by Revenue
  • Market Snapshot – United Kingdom
  • Market Snapshot – France
  • Market Snapshot – Germany
  • Market Snapshot – Spain
  • Market Snapshot – Italy
  • Market Snapshot – Benelux
  • Market Snapshot – Scandinavia
  • Market Snapshot – Eastern Europe
  • Market Snapshot – Rest of Europe
  • Market Snapshot – Middle East and Africa
  • Vendor Profiles

Workforce Management

  • Market Engineering Measurements
  • Market Challenges
  • Market Drivers
  • Market Restraints
  • Revenue Forecasts
  • Demand Analysis by Geographic Region
  • Company Market Share by Revenue
  • Market Snapshot – United Kingdom
  • Market Snapshot – France
  • Market Snapshot – Germany
  • Market Snapshot – Spain
  • Market Snapshot – Italy
  • Market Snapshot – Benelux
  • Market Snapshot – Scandinavia
  • Market Snapshot – Eastern Europe
  • Market Snapshot – Rest of Europe
  • Market Snapshot – Middle East and Africa
  • Vendor Profiles

Strategic Analysis

  • Critical Success Factors
  • Strategic Growth Recommendations
Related Research
This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring (QM) and workforce management (WFM) applications. It also provides market size, market share, forecasts and regional revenue breakdown. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number N329-01-00-00-00
Is Prebook No