Description

This market insight presents an outlook for the EMEA hosted contact center market, which is comprised of hosted interactive voice response (IVR), hosted automatic call distributor (ACD), hosted chat, hosted outbound customer contact, and hosted agent performance optimization (APO) applications. The study provides market size and forecasts by application and by country/sub-region in EMEA. Country/sub-region breakouts include the United Kingdom, Germany, France, Spain, Italy, Benelux, Nordics, Eastern Europe, CIS, and Rest of EMEA. The base year is 2011 and the forecast period is 2010 to 2017.